🛡 FiXiFY CallGuard

This call is being recorded. Thanks for calling Fixify. How can I help you? Yes, ma'am. My boss has a problem at their address in Golden on the washing machine and will be going out of country. And they've got a load going and it's giving him problems like it's not going to the next cycle and letting the water out. I can give you the address to make sure that you service it. If you're ready. Yeah. Can I please get the address? Uh-huh. 720 McIntyre, M-C-I-N-T-Y-R-E Street, McIntyre Street, Golden, Colorado, 80401. Mm-hmm. Understood. All right. Just to confirm, I'm so sorry. I was on another call, so our AI assistant picked before me. I just want to confirm the issue. Is it something new or something we've worked on before? You've never worked on. I'll be paying you with an American Express to come out today. You've never – this is an emergency service that we're wanting to get someone to see what's going on with the washing machine today. Mm-hmm. Yeah. Would it be okay if we schedule for 4 to 6? 4 to 6 p.m. would be perfect. Awesome. All right. She will pay you with a credit card when you get there, or I can give it to you now. Mm-hmm. No problem. When we get there, we can get the payment. That's all right. I'm going to give you two phone numbers so when they're on the way, they can call. Her phone number is for Melanie Jones. It's 850-712-7858. Or if she doesn't answer, call me back at 850-208-5691. But she will be there. And just tell them if they get there, just knock on the door really hard. But she's there. She'll be there. Okay. All right. 4 to 6 p.m. Thank you. Yeah. Just to confirm with you, should I make her number the primary number or yours where we can send text messages, invoices, and everything? Which number? Her. Her. All right. 850-712-7858. Yes. All right. Okay. Can I get your email? Yes. Can I also get your email address? Yes. It's going to be T-H-E-R-E-S-A, at sign, B-R-I-A-N-J-O-N-E-S, consultants. And this all runs together. C-O-N-S-U-L-T-A-N-T-S dot com. All right. Thank you so much. And under which name should I put the card? Melanie Jones, M-E-L-A-N-I-E-J-O-N-E-S. She's going to pay you when they get there because she's got a card. Yes. All right. Okay. Thank you very much. My name is Jackie, and our company name is Fixify Appliance Repair. Okay. All right. So you'll be there between 4 and 6 p.m. All right. Thank you. All right. Thank you so much. Have a great day. Bye-bye. You too. Bye-bye.

This call is being recorded. Hello, this is home service. Good morning. Hi, good morning. I was wondering if you have any time slots this morning to send a tech. I have a refrigerator, LG refrigerator, that's not cooling, both the fridge as well as the freezer down below. And we have a bunch of food in there. Is there any way that you could send a tech this morning? Let me see. We are fully booked this morning, but I'll try to reschedule something. Okay. Is this for a private property or for a business? No, this is private. This is a home. I understand. Okay. What brand is the refrigerator? I'm sorry, say that again? What's the brand? What brand is the refrigerator? Oh, LG. LG. Okay. And do you have the model number? I don't think that there's a model besides just a name that says inverter linear. Oh, hold on a second. I do have it. Model number is LFXS26596S. Just to confirm, did you say LFX? X, yes. Sorry. L, L, yeah. L, F, X. And then S? As in Sam. Okay. And then 25? Yeah. 96S as in Sam. No, no, no. Yeah. 96S. 96S. Perfect. All right. Thank you so much. Can I get your first name? It's Mike. Mike. And your last name, please? R-Y-M-K-I-E-W-I-C-Z. Okay, Mike. One second. I'm trying to see. So, you just need it this morning, yeah? Yes, if you could this morning, yes. And if I don't find something to reschedule this morning, is it okay if I send a technician in the afternoon? I would prefer it in the morning if you could. Okay, we'll try. Just because, yeah, yeah. Okay, if I don't find, I'll call you. Yeah, please. Yeah, maximum 30 minutes because our technicians are still not working right now. Yeah. They'll start in like an hour, so I can't really tell. Do you want my address or are you going to get that later? No, I'll get it now. Just give me a second. Okay. Yes, sir. I'll need your address and then I'll also need your email. And just to confirm, is this a good phone number? Yes, it is. Okay. All right. Please go ahead and give me your address. 5653. Sawdust Loop. Parker, Colorado. What was that? Can you please repeat the address? 5653. Sawdust. Loop. Sawdust Loop. Parker, Colorado. Okay. Parker, Colorado. And your zip code, please? 80134. Okay. All right, Mike. I have everything I need right now. I will check quickly to see if I can reschedule something and give you a call back. Okay, thank you very much. Thank you. Thank you so much. Bye-bye. Bye-bye.

This call is being recorded. Hello, this is 655 Plants Repair. Good afternoon. Yeah, hi. I'm trying to figure out if we just used you recently on a washer repair. Is there a way for you to look that up? Yeah, just give me a minute. How recent was this? I'm sorry, what was that? How recent was the job? It would have been like within two weeks. I'm not sure if it was this company or not. I can't find the receipt. Okay, can I get your name please? It's Shira, S-H-I-R-A. Last name's Winter. Okay, um, yeah. I found something. Let me take a look. I guess I could look back at my bank account. Yeah, um, so I found something. Is it within? Yeah, I mean, either way, if we repair something, we still have warranty until like 90 days. Wait, did you guys repair our washer recently? No, unfortunately we didn't repair your washer, but we did repair a refrigerator from you. Oh, okay, you did our refrigerator. I really liked you guys. Okay, I gotta find out who did our washing machine, but I'll use you guys in the future for other stuff. Okay, thank you so much, Shira. Thank you. Bye-bye. You're welcome.

This call is being recorded. Hello? Hello? Hi, this is 65 Plants Repair. Good morning. I'm sorry, could you say again? This is 65 Plants Repair. Good morning. Good morning. How are you doing today? Good, thank you, sir. How are you? I'm doing well. I have a refrigerator that doesn't cool very well. I was hoping to get a tech out there to look at it. Yes, sir. Sure. Can you please tell me what exactly seems to be the problem? The freezer works fine. The refrigerator just doesn't get down to a low enough temperature to really cool anything. Uh-huh. Okay. So just to be clear, the freezer is just working fine, the temperature is alright. It's just the cooler part, correct? Yeah, the refrigerator part does not cool very well. It's like cooler than the ambient air, but not cool enough to really keep food cold. All right. Okay, yeah. That is something we can help with. We do have openings for today. We have... Give me a second. I think today we have 1 to 3, and then 5 to 7. Let's do 1 to 3. Okay, perfect. Can you tell me what the charge for this service is? Can you tell me what the charge for this service call is? Yes, sir. I'll tell you everything. Just to confirm, can you please tell me the brand of the refrigerator? It's a GE refrigerator. Uh-huh. And do you have the model number? I do. You ready? It is T-B-X-1-8-S-A-X-J-R-W-W. Okay, just to confirm, did you say T-B-X-1-8-S-A-X-J-R-W-W? Is that what you said? Is that what you said? I think so. Just to confirm, that first letter is T as in Tom. Ah, okay. Okay, I thought you said G. Thank you so much. So, the first letter is T as in Tom, the second one is B as in Boy, and then X as in X-Ray, 1-8-S as in Tom, A as in Aaron, X as in X-Ray, J as in Jared, R as in Ruth, W as in Window, W as in Window, correct? That's correct, yes. Awesome. Okay. Yeah, just to confirm with you, is this a good phone number to contact you at? This is a good phone number, but the tech is going to be met by my tenant. Okay. So, I'd like to give you that phone number as well. Okay. Yeah, I'm ready. His number is 720-838-1883. Okay. All right, but do we send invoices to your tenant or to you? To me, yes. Okay, all right. Okay, when the technician is on the way, we'll send you a notification, but we'll also let your tenant know that the technician is on the way, all right? Okay. So, we charge $59 for the diagnosis, and then the diagnostic fee is waived towards the repair. Okay. So, yeah, have them call me to authorize the repair. Yeah, so once the diagnosis is done, he will send an invoice for you. It will have the explanation of what he's found and what needs to be done. So, he won't go ahead and do the repair before your approval. Okay, sounds good. And will he be able to take a card over the phone, or will my tenant need to give him my card? No, once you receive the invoice, you just click on Pay, then you can put your card details. Unless you need help, you can call us, and we can help with that. Okay, sounds great. Awesome. Can I please get your address? It is 5583 South Jebel Way. That's J-E-B-E-L. That's in Centennial 80015. Okay. 80015. Okay. Okay, looking at the technical location, I think because he stays just a few minutes away from, like, the address that you've given me, but currently he's up in Boulder, and then he has an order in Denver, then instead of him coming down, would it be okay for you if we set this as the last appointment, 5 to 7? 5 to 7? Sure. Okay, perfect. Thank you so much. So this is just because instead of him coming down and then going back up to Denver, I think it would be better for him to have it as the last one. If at all he wants to come earlier, he will communicate with you and the tenant as well. Okay, sounds good. Okay, perfect. Can I please get your name, the name that we can put on our card? Yeah, my name is Daniel Dickey. The last name is D-I-C-K-E-Y. D-I-C-K-E-Y. Okay, perfect. All right, Daniel, I will send you a text notification confirming the schedule, and also,

This call is being recorded. Hello? Yes. Do you have a repair facility or do you only go to customers' houses? We go to customers' houses. Okay. You don't have a repair facility. Is that correct? We do have one. Okay. Here's the problem. I'm coming in from out of town. I live in a small town in northwest Kansas where we don't have appliance repair people here. I was going to bring my broken Whirlpool washing machine to you for repair. Can we do that? Yes, we can do that. Okay. All right. I would bring it this week. Where are you located? Just a moment. I can text you the address. Okay. That would be great. You've got my number. Obviously, it came up on your phone. Yes. What's your first name, sir? Pardon me? What's your first name? Curtis. C-U-R-T-I-S. Okay. Your last name? McIntyre. McIntyre. M-A-C-I-N-T-Y-R-E. Perfect. Got it. Great. Just to confirm, after I send you the address for where you're going to bring the washing machine, would you be so kind to also send me a text with the model number, serial number? Okay. All right. Thank you. I'll text you right now. Thank you so much. Okay. Bye-bye. All right. Bye-bye. Bye-bye.

This call is being recorded. Hello, this is 63rd Plants and Care. Hi, how are you doing? Good, thank you, ma'am. How are you? Pretty good. I was calling to see if I could get a quote. For what are plants exactly? A washer. A washer. All right. Do you know the exact problem? Yeah, so I don't think it's broken or anything. So I just moved and I just hooked it up. And I think part of the hookup might be wrong. So the water, it's not filling all the way. Okay. Yeah, we can send a technician for diagnostic and assessment. And then now we can know what exactly is the problem. Because if it's just a connection and anything, it can be different from like if it needs a part or something like that. So we would send a technician for diagnostic, which is $59. And then the $59 will be waived towards the repair. Is that okay? $59? Yeah. Yeah, that's fine. Can I please get your address? 1819 South Yampa Way, Y-A-M-P-A. Award, Colorado. Sorry, I'm so sorry. I'm going to need you to start again, please. 1819 South Yampa Way, Y-A-M-P-A. 1819 Award, Colorado. Okay, we can send a technician for you. Most likely today or tomorrow. Does that work? Today would be better. So if it's today working, so I can find out from him what time exactly you have an open window. And then I can give you a call back. But what time would be the latest? We work until the last window is between 5 and 7. That's our last window. So in case of anything, it's 5 to 11, okay? Okay, yeah. Just ask him and let me know what he says. Okay. I'm also available this morning. Can I get your name, please? Tia. And you can let him know I'm also available this morning as well. Okay. Your name? Tia. All right. And your last name? Howard. All right, Tia. Okay, so I'll set the schedule up for you. Thank you. I will let you know what time exactly. Let me just quickly check with the technician, okay? Okay. Thank you. All right. Thank you so much. We'll see you later.

This call is being recorded. Hello? Hello? Hi, this is Mark with 65. How may I help you? I was calling to see if I could get someone to come out today to look at my refrigerator. Yesterday at the Blue's, it started defrosting my food. I've adjusted the temperatures and everything and it's still nothing happening. Ah, okay. I see. I understand. Is there any way you'd consider tomorrow? I'm looking for today. If you don't have anything today, that's okay. Okay. Right now we don't have anything for today, but we have something for tomorrow. So if you don't find anything for today, just let me know and I'll get you the soonest available slot for tomorrow. Okay. Do you guys have, because I still have warranty like on the compressor and stuff. Do you guys go through LG for the warranty on those ports? If you talk to LG and they're willing to cover their warranty, then yes. Okay. What's the earliest appointment in the morning? I can get you someone there tomorrow between 10 and 12. Okay. Let me keep trying around and then I'll call back if I can't find anyone. Thank you. How much do you charge to come out? We charge $59, but it goes towards the repair. So it's for your employers to fix the fridge, then you don't pay the $59. It goes towards the repair. Okay. Thank you, sir. I'll call back. Before you go, what's your zip code? Just the zip code. It's 80128. Okay. Thank you. I'll also ask the technicians just to find out if we can make it today. I'll let you know. Okay. Thank you, sir. All right. Thanks. Bye-bye. Bye.

This call is being recorded. Hello, sir? Hello. I need to talk to somebody about repairing a washer. Yes, sir. Yeah, talk to me. We can send a technician for you tomorrow, Sunday or Monday. Any day that you are most convenient with. Okay. What's it cost for him to come out and assess my problem? Yeah, so for him to come and diagnose the problem, it's going to be $59. And then the $59 will be waived towards the repair. And then he'll assess the washing machine? Sorry? He will assess the washing machine? Yes. Find out what's wrong with it? Yeah, with the $59, he will assess the washing machine to find out what the problem is. And then he will let you know the issue. We'll give you a full report of the diagnosis. We'll give you pictures of what he was doing. And then we'll also send you the quote. I did not understand that part. What do you mean, quote? Like the estimate for the repair, once we do a diagnosis. We give an estimate of how much it's going to be, if it needs some part replacement or anything. Okay. Let me find out about my finances and I'll give you a call back. Because $59 is my buck quite a bit, but that's the way it is. And I know it. But I got to check my finances. Okay, I understood. Thank you for the call. Yeah. Yeah.

This call is being recorded. Hello? Hi, is this Fixify? Yes, this is Fixify. How may I help you? Do you guys repair refrigerators? Yes, we do. Okay. I'm a realtor that has a refrigerator that most likely needs a new condenser. I have the model number. I don't know if you guys provide quotes over the phone if you need to come see it. I'm a realtor with a... I represent the sellers and of course the buyers came back because they had a home inspection and the refrigerator wasn't working, blah, blah, blah. So, I have a model number. Okay, just a moment. And what brand is it? The GE. Alright. Does it cool or it's not cooling at all? It's not cooling, correct. Okay. I'm ready for the model number. Hang on, sorry. Now I lost it. It is model G like girl, N like Nancy, E like electric. Two, one, F like Frank, Y like yellow, K like king, F as in Frank, F as in Frank, F as in Frank, S as in Sam. Okay. So, what we do is that I can send out our technician. He'll come and do a diagnostics, which only costs $59, but you only pay the $59 in the event that you decide not to fix the refrigerator. But if you decide to fix the refrigerator then the $59 gets waived. Okay. When are you guys available? Can you do Monday? What time? Just a moment. You don't work on the weekends, huh? I can ask for, I'll ask the technician if he can do the weekend, but I don't want to promise you something that is not doable. He should have a life too? Yeah. Yeah, so, but I'll ask after the call and maybe he may make, he's happy to make exceptions sometimes, so I'll ask, I'll confirm, and then I'll let you know. This place is in Lakewood, by the way, and that's why I picked you guys. It says serve Lakewood. Yeah, all right. And what's your name? My name is Sheila, S-H-E-I-L-A. Okay. Okay, Sheila, and what's your last name? My name is Gossen, G-O-S-S-E-N. Okay, and what's your email address? Sheila, S-H-E-I-L-A dot Gossen, G-O-S-S-E-N, Sheila dot Gossen at gmail.com. And your phone number? 720-937-8998. 720-937-8998. All right, got it. And what's your address? Where the unit is, is 5706 West Asbury, A-S-B-U-R-Y Place, Unit 108 in Lakewood. Okay, one more time. 570... 5706 West Asbury Place, like I said, Asbury is A-S-B-U-R-Y Place, Unit 108, Place, Unit 108 in Lakewood. Okay. Perfect. Okay, so we can do Monday between 2 and 4. Would that work for you? Yes. All right. Thank you so much. So we'll see you Monday, and we'll be there. If the technician says that he can't today, I'll let you know. Okay. Thank you. Thank you. Bye-bye.

This call is being recorded. Hello? Hello, is this Fixify Plants Repair? Yes, this is Fixify Plants Repair. How may I help you, sir? Yes, thank you. Roman's been helping us this week. He's been great. He came out yesterday to install a new part, and I know he's away on vacation. Do you have someone else who could come out? We're still having trouble getting our pizza oven burner to light. Just a moment. Do you have anyone else who works on those kinds of ovens? Unfortunately, the problem is that the person that does that went with Roman. The what, sorry? The person that can do that, the person that can come out and fix the type of oven that you have, went out with Roman. Oh, okay. So you don't have anyone this weekend? Unfortunately, right now, no. That's the problem. Okay. No worries. Thank you so much. I'll check in next week if we still have an issue. Thank you very much. Okay. Bye-bye.

This call is being recorded. Hello, this is 65 Appliance Repair. Hi, I'm from Appliances at a property. Hello? Hello? Yes, ma'am. Can I help you? I'm calling somebody down to look at a couple of appliances I have at a property. Okay. Go ahead. What kind of appliances do you have? It's a standalone ice maker. It's not making ice. Okay. And then a dishwasher that just needs the, I guess, bottom drain cleaned out. So it's just the two of them? Ice maker and your dishwasher? Yeah. I understand. Do you have the model numbers and the brands for both? I do for the ice maker. Hang on, let me find that. Let me see. I had it. Where did it go? Um. Sorry. I can call you back with that part if I need to. I can't find it in here. I'm sorry. Okay, sure. No problem, Dawn. You can either call or text back later. We can set it up and then you can send whenever you find, yeah. All right. Perfect. So today, unfortunately, yeah, today, unfortunately, the schedule is fully booked. Oh, yeah. And I was looking for, like, tomorrow if possible. Perfect. Tomorrow is perfect. Yeah. Do you have a specific time frame that you're most convenient with? For example, would you like- Anytime. I'm preferably in the, between, like, 10 and 2. Okay. Just give me a second. I will tell you what we have available and then you can pick your preferred time. Okay. Okay. Yeah. So for tomorrow, we do have- Oh, let me confirm your address so that I see which technician is closest. Then I'll be able to tell you the time exactly. Can I get your address? Okay. 1-1-235-CLAYFORT. CLAYFORT? CLAY, C-L-A-Y, CORT, C-O-U-R-T. Are you in Houston? I was in Westminster. Oh, okay. Okay. Please give me your zip code. 80234? 80234. 80234. Okay. Just to confirm I got the address correctly, you said 1-1-235-CLAYFORT-CORT. Did I get it right? CLAYCORT? Yeah. CLAYFORT or CLAYCORT? CLAYCORT. C-L-A-Y, C-O-U-R-T. Okay. I see. Thank you for your help. Okay. Yeah. So tomorrow we... Yeah. You said you would like a 10. We can set it up for... Give me a second. Yeah. Tomorrow we can either set it up for 10 to 12, 12 to 2, or 2 to 4. Which one works best for you? 10 to 12. Okay. All right. So we charge $59 for a diagnosis. Okay. This is for a private property, correct? Yes. Yeah. We charge $59 for each equipment for the diagnosis. Okay. And then the diagnostic fee is with... towards the repair. Does that work? Yeah. Can I please get your first name? I'm Nicole Andrews. All right. Thank you, Nicole. Is this a good phone number to contact you at? Yes, ma'am. All right, Nicole. I will schedule for tomorrow, and also I will send a notification. I will send a confirmation for the schedule. Also, you will receive confirmation of the name of the technician that will come. Okay. So in the chat, I will remind you to say if you find the model and the brand, you can send in the chat for me and the technician. All right. All right? Perfect. Thank you. Thank you so much. Have a great day.

This call is being recorded. Hello, this is Lisa Blanchard here. Good morning. Hi, how are you? Good, thank you, sir. How are you? I'm doing well. I just recently moved into a rental property where I'm the tenant, and the washing machine is pretty filthy and needs a good, like, top-to-bottom nooks and crannies type cleaning. Is that a service that you would offer? You want cleaning for what equipment exactly? For a washing machine? Mm-hmm, yeah. Yeah, so that is a service we provide. However, for cleaning, it's a bit tricky because sometimes we do give a quote for the cleaning, and then it's just for, like, labor and the chemicals. And then when we come, we find that there's maybe a build-up of mold, which is a different case, and it has a different price, depending on the amount of mold that has been – that has built. So if you can describe why exactly you want to have the washing machine cleaned. Is it that it's not working, or it's working, it's just time for you to do the maintenance, or maybe you just want the service? It seems to be working okay. It's just inside of – it's a top loader, and every little nook and cranny has just a lot of, like, a bunch of build-up. And then inside, on the top of the tub, you can kind of see a bunch of hair and residue and build-up of other kinds. So it's just pretty nasty, and so I just wanted to see how much that would typically cost. So maybe, if you don't mind, the best way we can handle it is to send a technician to come and do an assessment, and also check to test, to do everything just to ensure that the only thing that's needed is chemicals. That costs $59, but that $59 is worth towards whatever further procedure that needs to be done. I'm sorry, are you there? Yes, sir. Did you get what I said? Yeah, I heard that. The only issue is the landlord needs to have just a general estimate of what that would cost, but before I could have anybody come out, do you have a general number that you would be able to provide? Yeah, okay. In that case, I'll just need you to give me five to ten minutes, and then I'll get a price list from the supply department and give you a call back. Okay, that would work. All right. Can I get your name? Yeah, it's going to be Luke. Luke. All right, Luke. I'll give you a call back in a few minutes. Okay. Thank you very much. All right. Thank you, sir. Bye. Bye.

This call is being recorded. Hello, this is 55. Yeah. Hi, yes, my name is Manasi Modi, and I called earlier this week. I had requested or approved an estimate for a new part for my dishwasher, and I haven't heard anything back about whether that part has been sourced and when you might be able to come by to fix it. Okay. Okay. I'm so sure the part was already ordered. I will just check with the technician to see the ETA. All right. Okay, could you let me – can I be on hold and you can let me know? Because I called on Monday, and you are going to check then as well. Okay. I haven't heard anything. Yeah, all right. Then you are still on the line. I will call the technician right now. Thank you so much. Sure. Just give me a second. I'll just put you on hold for a while. Okay, thank you. Are you still there? Hi, yes, I'm here. Okay, please just hold on for me. I'm still trying to get hold of the technician. He's probably working right now. That's why he's taking long to pick. Please stay on the line. I will give you a feedback soon. Okay. Also, you can call back. That would be great, or I can call you back in a couple of hours. Okay, let's make it an hour maximum. I will call you back. Unless I don't call, then you can call back in an hour. But I'll call you back within the hour. Okay, I appreciate that. Thank you so much. All right, thank you. Bye. Yeah, bye.

This call is being recorded. Thanks for calling Tipsify. How can I help you? I just have a quick question. I have a Samsung TV that I was moving yesterday and caught one of the corners of it. And I was just wondering if that can be repaired or whether it just crashes. May I get your full name first? John West. Thanks, John. Can you tell me what's happening with the TV now? For example, is the screen cracked, showing lines, or not turning on? Showing lines. Got it, John. Screen lines after an impact usually point to a damaged panel, which is sometimes not cost effective to repair, but our team can still evaluate it and give you options. Would you like to schedule a service visit for the TV? Yes. One moment while I look that up. Thanks, John. I am not seeing a TV service option listed here, but we can still get this scheduled and have the team reach out to confirm details and next steps. What is your zip code? 80014. Thanks, John. What's the phone number? 8-0-0-1-4. Thanks, John. What's the full service address, including street, city, and zip code? 3327 South Parker Road, Apartment A312, Denver, Colorado, 80014. Let me just validate that address. Thanks, John. I have the service address as 3347 South Parker Road, Apartment A312, Denver, Colorado, 80014. Should I have the team reach out to you to set up the TV diagnostic and go over repair versus replacement options? Yes. Perfect, John. I will have the team reach out to you to get that scheduled and go over options. What is the best phone number to reach? 720-720-0029. Thanks, John. I have your callback number as 720-722-0029. Would you like a text with a booking link as well? Yes. Great, John. We will text you a booking link at 720-720-0029, and the team will also reach out to help with scheduling and options for the Samsung TV. Thank you for calling Fixify. Have a great day. One moment. Thank you for calling Fixify. Have a great day!

This call is being recorded. Thanks for calling Fixify. How can I help you? Hi, I was wondering if you all work on La Marzocco espresso machines? May I get your full name first? Madison Suazo. Thanks, Madison. What's the best way to spell your last name? S-U-A-Z-O. Thanks, Madison Suazo. We can help get your request to the right team, but I do not see a specific espresso machine or La Marzocco service listed here, so someone will follow up to confirm coverage and...

This call is being recorded. Hi, I'm looking to get repairs on my refrigerator. Yes, what seems to be the problem with your refrigerator? So, I think it might be like the motor of the freezer, it's probably, I don't know, going out because it makes like a helicopter sound, like it's scraping against the ice. And then it'll do that for like a day and then it'll just turn off, I'll lose a power on it. And I try to disconnect it and connect it and that works for like maybe a couple weeks, a month, and then it happens again to me. Let's see. Understood. Just for example, is this for a residential property or commercial? Residential. Mm-hmm. Do you have the brand and the model? No, I do not. Are you able to build it later? Mm-hmm. Sorry? What information do you need? I'm sorry? The model number or at least just the brand. Do you have the brand name? Oh, yeah, the brand is KitchenAid. Mm-hmm. And you don't have the model number? No, I don't. How would I get that number? It's usually either at the back or in the side. Okay. Mm-hmm. Okay. I'm currently not home. I can probably get that later today when I get home from work and I can provide you that as soon as I get it. For now, can you at least, can you tell me how it works? Do I need to, do you need to send out a team member to look at the refrigerator? Or what's the process like? Yes, so we do send someone for a diagnosis. Okay, diagnosis, okay. And then once the technician finds out the problem, we just let you know the issue, and then we move from there. So the diagnostic fee is $89. Okay, $89, mm-hmm. But the diagnostic fee always goes towards the repair. Okay. It will be like $89, but it will be waived towards the repair. Okay. And then if it's like a motor or something, then depending on the price, that would be a separate price, correct? Yes, sir. So it would be, no, like for example, if it's a motor, if we have to change it, we'll tell you after the diagnosis. So you pay the diagnostic fee. Yeah, you pay the diagnostic fee, and then if the part, rather if the estimate is within the range of $250 to $500, we'll order the parts for you and approve. But if it's maybe more than $500 or $500, then you have to pay a deposit, which is 50%, and then you complete the balance after the repair is done. Okay, okay. Okay, and how soon could you guys stop by? What's the availability like? Because I work most of the week, but I can see if I can get out of work early during the week, depending on you guys' schedule. Well, if you do have time tomorrow, we have some open schedules for tomorrow. We can send a technician for you. If you brief on Wednesday, Friday, we also have open schedules. You just tell us the time, and we'll send a technician for you. Okay, and how late do the technicians come out? What's the latest time? The latest time is 5 to 7. 5 to 7? Okay, okay, let's do this. Let me check with my work schedule, see what day I can come out. I can get out early, maybe Wednesday, but I'll have to confirm. I can call you guys back and schedule for the person to come out and take a look. Is that okay? Yes, sir, that's all right. If you don't mind, I can get all your information so that we have everything saved. Once you call, we'll just put the time and the date. Is that okay? Yeah, I think I'd rather just do it all once I have a set schedule, because I need to check if I'll be able to do it this week. And then once I confirm that, then I'll call back to schedule and give you all my information. Okay, no problem. Just give me your name, so whatever you've given me so far, I'll just save it. Yeah, Jose? All right, Jose, thank you so much. We'll be waiting for your call. Or if you call and say somebody else, just say your name, Jose, and that's your code, and we'll find your information. Okay, I will do that. Thank you. All right, thank you so much. Bye-bye. Bye-bye.

This call is being recorded. Hello, 365 Plants Repair. Hi, yeah, I have a KitchenAid mixer that I'm looking to get tuned up. Is that an appliance that you guys service? Unfortunately, no. We don't work with KitchenAid mixers. Okay, cool. Thank you very much. Alright, thank you. Have a good day. You too.

This call is being recorded. Thanks for calling Fixify. How can I help you? Yes, ma'am. My boss has a problem at their address in Golden on the washing machine and will be going out of country. And they've got a load going and it's giving him problems like it's not going to the next cycle and letting the water out. I can give you the address to make sure that you service it. If you're ready. Yeah. Can I please get the address? Uh-huh. 720 McIntyre, M-C-I-N-T-Y-R-E Street, McIntyre Street, Golden, Colorado, 80401. Mm-hmm. Understood. All right. Just to confirm, I'm so sorry. I was on another call, so our AI assistant picked before me. I just want to confirm the issue. Is it something new or something we've worked on before? You've never worked on. I'll be paying you with an American Express to come out today. You've never – this is an emergency service that we're wanting to get someone to see what's going on with the washing machine today. Mm-hmm. Yeah. Would it be okay if we schedule for 4 to 6? 4 to 6 p.m. would be perfect. Awesome. All right. She will pay you with a credit card when you get there, or I can give it to you now. Mm-hmm. No problem. When we get there, we can get the payment. That's all right. I'm going to give you two phone numbers so when they're on the way, they can call. Her phone number is for Melanie Jones. It's 850-712-7858. Or if she doesn't answer, call me back at 850-208-5691. But she will be there. And just tell them if they get there, just knock on the door really hard. But she's there. She'll be there. Okay. All right. 4 to 6 p.m. Thank you. Yeah. Just to confirm with you, should I make her number the primary number or yours where we can send text messages, invoices, and everything? Which number? Her. Her. All right. 850-712-7858. Yes. All right. Okay. Can I get your email? Yes. Can I also get your email address? Yes. It's going to be T-H-E-R-E-S-A, at sign, B-R-I-A-N-J-O-N-E-S, consultants. And this all runs together. C-O-N-S-U-L-T-A-N-T-S dot com. All right. Thank you so much. And under which name should I put the card? Melanie Jones, M-E-L-A-N-I-E-J-O-N-E-S. She's going to pay you when they get there because she's got a card. Yes. All right. Okay. Thank you very much. My name is Jackie, and our company name is Fixify Appliance Repair. Okay. All right. So you'll be there between 4 and 6 p.m. All right. Thank you. All right. Thank you so much. Have a great day. Bye-bye. You too. Bye-bye.

This call is being recorded. Hello, this is 65 Blanchard Fair. Good morning. Good morning. I have a Whirlpool dryer that is needing some attention. Okay. What exactly seems to be the problem? You sound like the same person I spoke to just a little bit ago. When I turn it on, it starts on and then in a few minutes it turns off and says it has a power failure. I see. Do you have the motor number? I don't have it with me right now. I'd have to, let me see if I can get that. Hold on. No problem. Take your time. Let's see. I hope it's on the door somewhere. Let's see. The motor number. It is WED5100HC4. Okay. Did you say WED5100HC4? 5100HC4. Okay. Okay, thank you very much. Yeah, we can send a technician for you. That would be either today, we do have an opening between 3 and 5, or we can send him tomorrow. Or even if you want to send him tomorrow. No, today would be wonderful. Okay. Awesome. We charge $59 for the diagnosis. Okay. And then the diagnosis will be directed towards the repair. That's our work. That sounds wonderful. Thank you. All right. Can I please get your name? My name is Yolanda Bruce. That's B-R-U-C-E. All right, Yolanda. Is this a good phone number to contact you at? Yes. Okay. Do you also receive text messages? If I send a text notification, would you be able to receive it? Yes. Okay. All right. Okay, Yolanda, I'm just going to need you to give me your full address. Okay. It's 5641 North Mesa Drive, M-E-S-A Drive. And that's Castle Rock, 80108. 80108. 80108, correct? Correct. Okay, I will set this up now. And then in a few minutes, I'll just send you a confirmation for the schedule. Okay. Wonderful. I will also send the technician that will come. Okay, wonderful. Thank you so much. All right, Yolanda, we'll see you later today. Thank you for calling. Have a good day. Okay. Bye-bye. Bye-bye.

This call is being recorded. Hello? Hi, do you guys take working dishwashers and fridges and stuff? Working ones, like take them away? I can come and drop it off to you. Sure thing, I can send you the address for that. Okay, so then just come and drop it off? Yeah, the address is on our website, that's accurate. Okay, where are you guys located at? We are located in Denver. Okay, where in Denver? I'll text you the address. Okay, alright. And are you open now, if I can come in like 30 minutes? Just a moment, let me confirm and then I'll text you. Okay, alright. Alright, thank you. Thank you, bye.

This call is being recorded. Hello? Hello? Hi. Hi. I have a couple of questions for you. First, do you repair dishwashers? Yes, we do. Okay. And my second question is, what's the soonest appointment I could get? We can get tomorrow. Would tomorrow work for you? Tomorrow would work, but my last question is, are you in the network with Choice Home Warranty? No, unfortunately. Oh, okay. Thank you. Probably you can connect us with them and we can work out something with them. Okay. I have to see. They said that I would give a claim number. Yeah, just let them reach out to us and then we'll set up something. Okay. Okay, thank you. All right, thank you. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye.

This call is being recorded. Thanks for calling FitSify. How can I help you? Hi, I want to know if you work on commercial ice cream machines in Commerce City. I can help with that, and we do offer commercial appliance diagnostics and commercial preventive maintenance that cover refrigeration equipment like ice machines. What's your full name? Can I speak with someone, please? One moment while I transfer you to someone from our team who can assist you further. I can't transfer the call at the moment. Thank you for calling FitSify. Have a great day.

This call is being recorded. Hello? Hello? Hello? Hello? Can you hear me? Yes, I can hear you. Okay, I just wanted to try and get a price. I have my Samsung washing machine, and just the knob, it just spins. I need to get a new knob on it, that you turn to normal, and the knob on it. I'm trying to get a price for that. Are you able to send me a picture of everything, and the knob that was there before? It's just the knob's still on there. It just needs to be replaced. Would you like us to get the knob for you, or you have the knob and you just want the labor from us? I don't have none of it. How much would you charge? It's just a little knob that you turn. I could send you a picture. It's a Samsung. Yeah, so it would be helpful if you send me the picture of the knob, because knobs can be different. And as they become different, the prices can also be different. So once I get the knob, I will charge. How much do you normally charge for something like that? It ranges between 250 to 300. Oh, no, no, no, no. I got a price for $65. I thought that was a lot. No, no, no. Thank you.

This call is being recorded. Hello, this is 65 Plum Tree Fair. Good morning. Good morning. I was trying to see if you buy used dryers. Yeah, we do fix dryers. What seems to be the problem, sir? There's no problem. I just don't need it. I bought a new one. It's a Kenmore, and I just want to get rid of it. You just got a new one, and you need installation, or what do you need exactly? Yeah. Ma'am, do you guys buy used dryers? We're not buying. No, unfortunately, we don't buy equipment. We're just repairing company. Okay. All right. Thank you.

This call is being recorded. Hello, this is 65 Project Air. Hi, we have like an emergency right now with the fridge. Do you guys happen to be able to stop by today or do you not have any availability today? Unfortunately, let me see. Can I get your zip code? 80014. Okay, what seems to be the problem exactly? It's just the freezer is not working. Okay, all right, ma'am. Could you please hold on for five minutes, like just for me to check where the technician is and confirm if you can make it on time? Yeah. All right. Okay. Let me give you a call back. Just give me five minutes.

This call is being recorded. Hello, this is the Fire Plants Repair. Yes, do you guys serve Conifer? Can I get your zip code, please? 80433. Give me a second. 80433, correct? Yes. Yes, ma'am. So currently, we're not serving in Conifer. Unfortunately, we do not have technicians that are... Sorry, you don't serve that area? No, at the moment, we're not. Okay, thank you. Thank you so much. Have a good day. You too. Thank you.

This call is being recorded. Hello, this is 16th Landship here. Good morning. Good morning. Do you do vacuum cleaner repair? Sorry, could you say that again? Do you do vacuum cleaner repair? Oh, no, sir. No, we don't.

This call is being recorded. Hello. This is 65 Blanchard Square. Good morning. Yeah. Good morning. Hi. I have a schedule to technician come and take our washroom mission for today. Okay. Please confirm your name, please. S-E-A-B-A, last name Michael. Yes, Sabah. Your schedule is for today between 11 a.m. and 1 p.m. Yeah. So I had to reschedule it. I had an emergency. We won't be home. So can I call tomorrow and reschedule it, please? We have a family emergency. Okay. For now, would you like us to put it for tomorrow? No, I will give you a call whenever we will be home. Okay. All right, then. No problem. Thank you so much. Sure. Thank you. Bye.

This call is being recorded. Hello, this is 65 Plants Repair. Good afternoon. Hello, good afternoon. I live in Golden. I have a washer-dryer unit that is broken. I think there's water in it. It won't drain or unlock. That is something that we can help you with, sir. Can I please get your address? 722 Washington Avenue. And that is 80401, correct? Yes, ma'am. Is there, like, a unit number? 306. 306. Perfect. Yes, sir. So we can send you a technician. The earliest possible schedule would be tomorrow. Does it work for you? Well, is it a certain time, or are you going to give me a time range? Because it has to be a certain time for me. Yeah, we'll give you, like, a two-hour window. What would that be? So, what time is most convenient for you? Afternoon is fine. Well, what time do you have available? Because I work in Denver, so I have to be there at some point. What do you have available? Okay, give me a sec. So for tomorrow, we do have between 3 and 5, and 5 and 7. So it can either be between 3 and 5, or 5 and 7. Yeah, 3 and 5 is great. 3 and 5 is great. Awesome. Okay. One second. And just to confirm, sir, your dryer and the washer are stacked, correct? No, they're not stacked. They're one unit. Uh-huh. So there's not, like – okay, perfect. I understand. Do you have the model number and the brand? Summit. It's a Summit. And the brand – sorry, model number. It is SPWD2202W. Uh-huh. Just to confirm with you, you said ST, F as in Sam, T as in … Papa, yep. Sierra Papa, Whiskey, Delta, 2202Whiskey. Perfect. Okay. Thank you. Got that. All right. So we charge – for the diagnostic, we do charge $59, and then the diagnostic fee is waived towards the repair. Is that okay for you? Okay. Yes, ma'am. Sounds good. To confirm, you said the dryer part is the one that's not working, correct? The washer is fine? Yes. All right. I will schedule for tomorrow between 3 and 5. I'm just going to need your first and your last name, and then your … Jack, R-I-G-G-I. Okay. Is this a good number to contact you at? Yes, ma'am. All right. Okay. I will set this up, and once I set it up, I will send you a notification. If you need anything or if you have any questions, you can always write in the chat that I'll create. It will have the technician, and I'll also be there to answer any questions that you have. Okay. Sounds great. All right. Thank you so much. We'll see you tomorrow. Have a great day. Thank you. Bye-bye. Okay. Bye.

This call is being recorded. Thanks for calling Sixify. How can I help you? Hi, I was calling because I was trying to see if someone could come out to look at my briar and fix it. Hello? Yes, can you hear me? Yes, I can hear you. You're speaking with my comment help here. Do you guys fix briars? Yes, we do. I was trying to see if someone could fix my briar. Yeah, sure thing, just a moment. What brand is it? It is a LG, I think. Okay. And what's happening to it? It's not heating properly? It's not warming properly? What's happening? It's not heating. Okay, it could be probably the heating element. Okay. So, yeah, it has like the little, yeah, I think that this is LG. It has like the H, the fancy H on it. It looks like an H. Okay, just a moment. Please, just a moment. Okay. Hello? Yes, I'm here. Okay. Hello? Yes. I'm coming, I apologize. Okay, so we can do that for you. So, it's not LG. What is it? It's not LG. It's something with an H, a fancy H. Just a moment, I understand. Okay, and what do you happen to have, like a model number? It just won't heat up. It'll turn on, but it just won't do it. Okay, I understand. That's okay. And would you happen to have access to the back of the dryer, like see the serial number or the model number? I can't get to the back of it because the hole, the coil hole. Okay, I understand. Okay, just a moment. Okay. And when would you like me to send out a technician? Does tomorrow work for you? Yes. Perfect. And what's your first name? Lakeisha. What's your first name, your name? Yes, it's Lakeisha, L-E-K-E-S-H-A. L-E-K-E-S-H-A. Perfect. And your last name? Felton, S as in freight, E-L-T-O-N. Okay, Lakeisha Felton. Yes. And this is your phone number, correct? Yes, it is. And just to confirm, that's 720-953-0820? Yes. Perfect. What's your email address? It is Lakeisha, K-E-S-H-A, at gmail.com. Okay. And your address? L-E-K-E-S-H-A. Okay. And your address? 8861 East 13th Avenue, N-S-N, Denver, Colorado. All right. Well, we can be there tomorrow. Well, we can be there tomorrow. Would you take anything, say, between 11 and 1? Does that work? Okay. And how much is it for you guys to come out? Well, basically, it's $59, but you don't lose the money. The money goes towards the estimate. So when we give you the estimate, we'll subtract the $59. And how much is it? Yeah, only $59. Okay. $69? Yeah, $69 for the diagnostics to check what is wrong and the parts. And then we'll give you an estimate with all the details of what we need to buy and the labor, which we can approve or decline. And then when you approve the estimate, we'll deduct the $69. Okay. Thank you. Thank you. Bye-bye.

This call is being recorded. Hello? Yes, hello? Hi, this is Mark with 605. How may I help you? Yes, I was just wondering and just inquiring if you can repair a small compressor? Okay. Okay, a compressor for what, sir? It's not for anything. It is just a compressor for air. All I need, it needs a new switch. It needs a new switch is all. Okay, I can, what I can do is that I can send out a technician first. Only he can come, check out what type of switch we need, or do you know what type of switch we need? I just need a switch, just a regular switch for a small handheld compressor. Okay, I think we can do that for you, but let me just confirm and then I'll call you back with the price. Okay. All right. Thank you. You're welcome.

This call is being recorded. Hello? How are you doing? I'm doing good. I have a TV that needs repair. Do you handle TVs? Do we what, sorry? Handle repair TVs? No, unfortunately, we don't, sir. Thank you. All right.

This call is being recorded. Hello? Hello? Hi, do you deal with... Hello? Yes, yes, speaking with Mark. How may I help you, sir? Hi, Mark. So, I just wanted to check if you guys do a repair or check-up of a kitchen vent in a residential home. A chicken vent? Kitchen, kitchen. Kitchen, kitchen. Okay, you said kitchen vent, that's what I heard, correct? Yeah, yeah, you asked chicken, so... Okay, so sorry for the miscommunication. All right, sir. Yes, I can send out a technician to check. What would you need done? I don't know, it's not sucking well, so I want to get it checked, like what's going on, what's wrong. Sure thing, I can send out a technician to come and do diagnostics. The price for that is only 59. 59? Yep. So, you can check from... So, it's like usual vent, right, kitchen vent. So, what is happening is, it is like, it is running fine, it is a new one, it's just one year old, right? Or maybe one or one and, yeah, I think one year or maybe a little bit more than one year, one year, two months. But it's, I don't think it has warranty anymore, but it's a new one that I got. And it's not sucking the air from the kitchen when we are cooking, right? So, it's not solving the purpose. It's not sucking the smoke or anything coming out of the kitchen. Yeah, that works. So, what we can do is that I can send out a technician to come and do diagnostics to check what is wrong. And then when we are there, we'll be like, okay, this and this, maybe we need to change or we can fix it like this, and then we'll charge you for labor. If there are parts needed, we just order the parts, we'll give you an estimate which you can approve or decline. Yeah, and then we'll fix it. So, for $59, you will come and do the diagnostic, but then do you apply that towards the repair? Yes, it's deducted from the estimate for the repair. Yes, you don't lose the money. Okay, so, yeah, so that works then. If you can send someone, that would be great. Sure thing. And what's your address? Address is 12933 Bridge View Lane, Parker, Colorado, 80134. Okay, and what's your first name, sir? Ashish? Ashish, yeah. Okay, and Mr. Ashish, what's your email address? My first name, Ashish, A-S-H-I-S-H, my last name, Nayak, N-A-Y-A-K, number seven, at gmail.com. Okay. All right, just a moment. And does it have, like, a brand name or a serial number or a model number or anything? Yeah, the brand name is Hauslan, H-A-U-S-L-A-N, Hauslan. Okay, and would you happen to have, like, the model number or the serial number or anything? That I will have to check. I don't have it right now. Okay, that's okay. Just a moment. It's a 36-inch range hood under cabinet. Okay. And that works. Thank you. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. And when are we looking to have this done? Anytime. You can come today also if you have availability. No, no, no. Today we have no technicians available. I can have someone come tomorrow between two and four. Is that okay? Tomorrow? Yep. Yeah, sure. Okay, perfect. Our technician, Sam, will be there tomorrow. Thank you so much, sir. And he has dealt with this, right? I think the appliance is working fine. It is running the fan and everything. It's just that it is not sucking well. Maybe because from the outside, the exhaust vent is not opening properly, right? Or something. That's why we are doing the diagnostics so that we figure it out. It's Sam's job. So he will check to make sure that we see where the problem is. Maybe there's a blockage somewhere. Maybe something fell in or something. So we'll do that for you. And then if the energy needs fixing or anything like that, then we'll let you know. So you'll be aware of what is happening all the time. Yeah. Sounds good. Thank you. All right. Thank you. Bye. Thank you. Bye.

This call is being recorded. Hello, this is 65, a plant repair? Yeah, I have a new washer and dryer that I need help getting installed. Oh, um, working fine, you just need installation or is there any issue? Just installation, the units are brand new. Uh-huh. Okay, can I please get your zip code? 80219 Okay. 80019, correct? Yes.

This call is being recorded. Hello? Yes, I'm calling to see what your service charge is to come out to look at a washer. Sure thing. What brand is it? LG Front Loader. Okay, just a moment. It's the water pump that's not draining. Okay, I can send out a technician to come and check it out. The diagnostic fee is only $59 and it goes towards the estimate for repair. Okay, perfect. And what's your SIS name? Terry, T-E-R-R-I, Morales, M-O-R-A-L-E-S. Alright. Do you know what time you're sinking? Yeah, I can check for you right now. Just a moment. Okay. Will you by any chance take the day between 4 and 6 or tomorrow? 4 and 6 works. Okay. What's your email address? Starterriann, S-T-A-R-T-E-R-R-I-A-N-N, at gmail.com. Okay. And what's your address? 1-6-7-5-7, West 1st Avenue, Golden, 80401. Okay. And do you happen to have the serial number or the model number or either? Yes, let me look that up right here. It is the model. There's serial and model. So which one would you like? I'll start with the model, please. W, I'm blind. W-M, as in Mary. Let me get my glasses, sorry. I'm getting old. W-M-8-0-0-0-H-V-A. Okay. And what's the serial number? 2-1-2-K-W-L-R-6-8-8-9-6. Okay. Thank you so much. And what's happening to the washer? What's happening? Is it not working? Is it not finishing the cycle, not draining? It's working. It's not draining, making the humming noise. I believe I've had this repaired before. I just can't remember who repaired it. And it was not, you know, I mean, it's not working. So it's not draining the water and it's making the humming noise. And I believe it gave an error code and I can't remember it. But when I looked it up, it said something to do with the drain. Okay. Yeah. Okay. Okay. Okay. Okay. Thank you so much. You'll receive a text message very soon. And we're all set for the day between 4 and 6. Appreciate it. Thank you. Bye-bye. All right. Bye-bye.

This call is being recorded. Hello, this is 65 Plants Repair. Good morning. Oh, I'm sorry. Could you repeat that? It was hard to hear you. This is 65 Plants Repair. Good morning. Oh, good morning. Hi. I'm calling today because I've got a refrigerator that's no longer working in City Park in Denver. And I'm just touching base to see if you guys are available. Yes, sir. So, for today, we have from 5 to 7. Would that work for you? Yeah, 5 to 7 works. We can schedule it for tomorrow. And tomorrow it would be between 2 and 4 p.m. Or in the morning between 9 and 11 a.m. Okay. Did you say today between 5 and 7 is good? Yeah, today between 5 and 7. But I'll just have to quickly call the technician. Because as I see, he'll be coming from Aries. So, it's going to be a little far. So, I'll have to confirm with him if he'll make it on time between 5 and 7. But tomorrow we do have 2 to 4. And we also have in the morning from 9 a.m. to 11 a.m. Or if you'd like 10, we can do 10 a.m. to 12 p.m. tomorrow. You know, I've got tenants in the house and I'm not in the state. So, it has to be after 3 p.m. So, do you want to call the tech to see if today works and call me back? Yeah, okay. Just give me 3 to 5 minutes. 3 to 5 minutes. I'll give you a call back. Take your time. That's all good. Thank you. My name is Tim, by the way. All right. All right, Tim. Bye.

This call is being recorded. Hello, this is 65 Blanche Repair. Hey, how's it going? I was just giving a quick call because I have a fridge that isn't working. I'm kind of calling around and getting some rough quotes. Sure thing. We can do that for you. And when would you like us to send out the technician? We're flexible, but it could always be tomorrow. I'm wondering if you guys charge a diagnostic test? Does that go towards the cost if we do go with you? Yes, we do charge a diagnostic fee, which is only $59. Oh, okay. Sorry. We charge $59, the diagnostic fee. But if you do choose to fix it with us, then yes, it gets deducted from the estimate. Okay, sounds good. That was $69. No, not $69. $59. Oh, $59. Okay, okay. And then how soon, I can give you my zip code, how soon would you guys be able to get out here? We can be there tomorrow. Okay, awesome. And what would the time frame look like? Let's see. I can do tomorrow between 12 and 2. Would that work for you? Yeah, let me call you right back. I just have to let my boss know and get confirmation that I can schedule it. Can I call you right back? Yeah, just call back and I'll be here. My name is Mark. All good. Okay, thank you so much. You're most welcome. All right, bye. We'll talk soon. Bye.

This call is being recorded.

This call is being recorded. Hello, good morning. This is Mark with 65. How may I help you?

This call is being recorded. Hello, this is 65 Lunch Repair. Good morning. Hi, do you guys pick up stoves for free? Hello? Hello, do you pick up stoves for free? You mean pick up or fix? Pick up. No, we don't do that, unfortunately. Okay, thank you. Alright, thank you.

This call is being recorded. Hello, this is Mark with Fixify. How may I help you? Hi, I have a KitchenAid stand mixer that is broken. The piece that rotates the paddles and the whisk has fallen off. And I don't know if you guys repair those. From the KitchenAid? Yeah, just a moment. Okay, so you said the brand is KitchenAid, and what brand is it? It's a KitchenAid Professional 6.0 stand mixer. Oh, so sorry, unfortunately we do not do those. Okay, thank you. Alright, thank you. Bye.

This call is being recorded. Hello, this is Mark with Fixify. How may I help you? Hi, I was wondering how much you guys charge to fix a backlight to the TV? Oh, unfortunately we do not fix TVs. What was that? I said we do not fix TVs. Okay, thank you. Alright, thank you.

This call is being recorded. Hello, this is Mark. How may I help you? Yes, I've got a fan that keeps running on my refrigerator. I was wondering if I could get somebody to come out and look at it. Yeah, sure thing. And could you please let me know what type of brand you have for the refrigerator? I believe it's an LG. Just a minute. Let me make sure. While you're at it, please, if you do see the serial number or the model number, please be kind and show it. It's a Samsung. Let me see if I can find the serial number. Do you want a model name or number? Number. Number would be very helpful. Okay. RF26BBEAESG. Okay. One more time. RF26BBEAESG. Okay. And when would you like me to send out someone? Pardon? When would you like me to send out the technician? Sometime today, you know, because the fan keeps running and then it'll quit when you open the door and shut the door. Then it'll start running. The other day it was running. Okay. I understand. And what's your address, sir? 7480 East 82nd Avenue, Commerce City, Colorado, 80022. Okay. That's 7480. And then that's east. Just a moment. Okay. I got it. Just a moment. Let's see. And what's your first name, sir? It's a Samsung. No, no, no. Your first name. Your name. Oh, my name is Jack. All right, Jack. Nice to meet you. My name is Mark. And your last name, sir? Allemaker. All right. And it's okay if we call you on this number when the technician is coming, correct? Yes. All right. All right. Just a moment. I'll tell you availability, and then you can choose what's convenient for you. Okay. And just to confirm, this is for residential property. Pardon? I'm saying that just to confirm, this is for a residential property, correct? Not commercial. Yes. Perfect. Okay. Just a moment. I can send out the technician today between 2 and 4. Would that work for you today? No, that would be fine. Okay. I can send out the technician today between 2 and 4. Would that work for you today? No, that would be fine. All right. Just a moment. Actually, 2 and 4 is a bit tight. It's just been taken. Would you consider maybe sooner, like, say maybe between 2 and 4 instead? Pardon? Between 2 and 4. Yes, that's fine. All right. Thank you so much. We'll be there. Take care. Thank you. All right. Bye. Bye-bye. People, we called before. Fix it. Fix it.

This call is being recorded. Thanks for calling Fixify. How can I help you? Hello? Hi there. You've reached Fixify. Can I get your full name? Joshua. Thanks Joshua. What are you calling in about today? I had a quick question. I bought a storage unit. It turns out it's an appliance company storage unit and there's like thousands of brand new parts and stuff in there. I was wondering if you guys were interested in them? Thanks Joshua. I can take down the details and make sure our team follows up with you about potentially purchasing them. What's the best phone number to reach you at? 970-692-6384. Got it Joshua. And just to confirm, you have appliance parts and they're brand new, correct? Correct. Thanks Joshua. Who would you like this message directed to on our team? Or should I address it generally to Fixify? Yeah, generally. Perfect. What city and zip code is the storage unit located in? Greeley, Colorado. 80631. Thanks Joshua. What types of parts are they mostly? Like HVAC parts, appliance parts, or device repair parts? Device repair, appliance, there's everything. I mean there's thousands and thousands of them. Understood, Joshua. About how soon do you need a decision or pickup? If we're interested? As soon as possible. Thanks Joshua. I've noted that the storage unit in Greeley, Colorado, 80631, hectares, thousands of brand new mixed appliance and device repair parts, and you're looking at the storage unit in Greeley, Colorado, thousands of brand new mixed appliance and device repair parts, and you're looking to move them as soon as possible. What's the best email address for photos or an inventory list? If you have one? Weareuplift at iCloud.com. Thanks Joshua. I have Weareuplift at iCloud.com. Is that correct? We are, W-E-R-U-P-L-I-F-T at iCloud.com. Thanks Joshua. I thought Weareplift at iCloud.com. About how many boxes or pallets would you estimate there are? Oh, I don't know. A whole storage unit full, so 10 by 20? Sealing the floor? Got it Joshua. A 10 by 20 unit stacked to the ceiling. Do you have a rough asking price in mind for the whole lot? I don't. Just shoot me an estimate or quote. I don't care. Understood Joshua. I'll pass this along and have our team reach out to you at 970-692-6384 and Weareplift at iCloud.com to discuss next steps and any photos or inventory. Alrighty. Thank you. Thanks Joshua. Thanks.

This call is being recorded. Hello, this is 65 Plants Repair. Good afternoon. Good afternoon. I thought we had you guys scheduled for a service call at 4001 Colorado Boulevard today? Give me a second. This is for a coffee machine part? Yes. Yeah, we called you yesterday to confirm with you. Unfortunately, the technician fell sick, so there was no technician to come. That's why we had to reschedule for tomorrow morning. Okay. So, did we get it rescheduled? Yeah, we did reschedule it. We called and left you a text. I'm sorry you didn't see it, but yeah. We'll have the technician come tomorrow between 11 and 1 p.m. Probably he's going to come earlier, like around 10 a.m. Okay. All right. We'll look for you guys tomorrow. Sure, we'll see you tomorrow. Thank you. Thank you. Yeah.

This call is being recorded. Thanks for calling Sixify. How can I help you? Hi. I am in Broomfield. I'm a resident. And I have a dryer whose heating element went out. I need to have somebody come repair that for us. It's a Maytag dryer that's probably about five or six years old. We can help with that. We offer a residential dryer diagnostic and repair visit for $59. And that diagnostic fee is waived if you hire us for the repair. What's your full name? Okay. First name is Jen with two N's. Last name is Mayna Wentram with hyphenated M-E-N-A. W-E-N-S-T-R-O-M. Hello? Hello? Hi. This is – Mayna? Hello? Hello? Yes, ma'am. This is Sixify Plant Repair. Sorry. That was our AI assistant. How can I help you today? Hi. Yeah, I need – I have a dryer that is like five or six years old. It's a Maytag. And the heating element went out in it, and we need to have that repaired. Okay. So is that the only issue, like with the heating element? Yes, that's the only problem. Okay. Let me get this straight. Would you like us to send a technician? Because usually how we work, we send a technician for diagnosis and assessment, and then we can come and do the repair. But since you already know the problem and you're sure that's the only issue, do you only want to, like, have us come with the heating element and replace it, or you would like us to do – Yeah, that would be perfect. Is there any way – we're hoping to use it today. Do you guys have anybody available today? Unfortunately, today we don't have, but we do have openings for tomorrow. Okay. Let's go ahead and plan for tomorrow then. So I can schedule a visit, right, for the technician to come and do an assessment so that he can even know, like, if there's any other issue, and then also we can get the part for you. Yeah? Yeah, for sure. It's the heating element. Like, if it's running, there's no problem with the air blowing or anything like that. It's just not heating up at all. There's no, like, blown fuse or anything like that. So we know for sure the heating element. If there's another issue I don't know, but for sure it's heating problems. So what happens is we do send a technician for the diagnosis, and it's only $59, but the diagnostic fee is waived towards the repair. Okay. So if we come tomorrow, the technician will check to see if there's anything more than the heating element, and also if it's something that can just be repaired instead of replaced, then he's just going to tell you. If not, if you need to order some parts, that's when we'll send you an invoice for the diagnosis, which is $59, and then we'll order the parts for you. Once the part is replaced, then you can pay the balance, but we won't order before you approve the estimate for the repair. Is that okay? Yeah, that's fine. Mm-hmm. Just to confirm, ma'am, did you tell me, did you mention the brand? It's Maytag. I can see if there's... I can give you a model number if that's helpful, so they know ahead of time. Yes, that would be very helpful. Okay, and that's the MOD number, right, is model number, if I'm correct? Yeah, yeah, correct. It's M as in Mary, E as in elephant, D as in dog, 5-6-3-0-H as in hair, W as in water, 2. Mm-hmm. Thank you very much. Okay, that is it. I'm just going to need your contact information. Is this a good number to contact you at? Yes. Mm-hmm. Can I please get your name? Sure. My first name is Jen, with two N's, J-E-N-N. And your last name? It's hyphenated Mayna, M-E-N-A, hyphen Wenstrom, W-E-N-S-T-R-O-M. Okay. Okay, Jen, can I please get your email address? Sure. It's Jen, with two N's, J-E-N-N, Wenstrom, W-E-N-S-T-R-O-M, at Yahoo. Sorry, what was that? At? At Yahoo. Uh-huh. Okay. Thank you so much. Mm-hmm. Okay, Jen, can I get your address, please? Sure. It is 13408 King Lake Trail. That's three different words. King, like K-I-N-G, Lake Trail. One second. And what is the zip code? Jen, are you there? Hello? I'm sorry. Hold on. My earbuds popped over. Try it again. Yeah, I was asking, what is the

This call is being recorded. Hello, this is 65 Launch Repair. Hi, this is Peggy J. calling. I had the service tech out yesterday, and he had to order a part, and he said he would be able to come out on Thursday between 3 and 5. I just wanted to verify that it's confirmed. Okay, one second. As far as I know. It was Boulder, Boulder, B. And your name again? Peggy J. Okay, give me a second. Hey, Peggy, are you there? Yes. Okay, just give me a second. I'm confirming the schedule, but I did see you on the schedule. I'm just not sure the time. One second. You said he told you he was going to come back on Thursday, correct? Yes, Thursday between 3 and 5. Thursday between 3 and 5. Okay. Okay, it's not here on the schedule. I'll just check with him, and then schedule that for you, okay? Okay, thank you so much. You're welcome. We'll see you on Thursday. Okay, bye. Bye.

This call is being recorded. Good morning, Maria. This is Mark with ICSIPY. How may I help you? Hi, my name is Alexia. I was calling because I was wondering, are my washers smoking? I was wondering, is that something you guys are able to help with? Yep. And then could you let me know, like, would I be able to get a quote from you guys or would I not be able to get that until you come out? So, I can tell the technician, you only pay $59 for the diagnostics, but $59 gets where? But if you do employers... Hold on, hold on. I'm sorry. I'm sorry. I didn't... I'm sorry. You said there's something about the technician and how much dollars? It's $59. $59? $69. No, no. $59. $59. Okay. For the technician to come out to do diagnostics. Okay. But you only pay the $59 in the event that you don't want to fix the dryer or whatever plans you have. If you employ us to say, okay, I want you to fix it, then the $59 will be subtracted from the estimate. Okay. All right. When would you have availability for somebody to come look at it? Just a moment. Okay. Now, what do you consider today? I can do today maybe for you between 2 and 4. Would that work? Yeah. Okay. Just a moment. Double confirming. I'm going to call the manager. Yeah. And do you know what brand is it? It's a General Electric, GE. GE. All right. Just a moment. And is it stocked together with the washer or it's just like standalone? It's a standalone. And we're just having issues with the washer. The washer. Okay. Got it. And this is for a rented property or it's your house? I'm sorry. It's a house. Okay. Got it. Now, would you be so kind to provide me with your address? What's your address? 2-3-4-1 East M-E-R-C-E-R Place. So Mercer Place. Okay. And what are your first and last names? Alexia Clements. Okay. Perfect. I'll send out the technician. Thank you so much. You said between 2 and 4, right? Yes. Between 2 and 4 today. Okay. Thank you. All right.

This call is being recorded. Thanks for calling Fixify. How can I help you? Sorry, are you still there? Hello? Hello? Hi there. Hi, Eureka Fixify. May I have your full name? It's James Marcos. I'm seeing if you have a front load dryer white. What's your full name? James Marcos. But we are wondering if you have a front load, front end load dryer white. What's your full name? It's James Marcos. Thanks, James. Are you calling to purchase an appliance? Yes. Hello? Hello? Hi, this is Fixify Appliance Repair. Sorry, I was on another call, so it's our AI assistant that picked, so I'm just going to need you to, like, go back a little bit. How can I help you today? Okay, do you have front load white dryer? You're breaking, ma'am. Could you please repeat that? Front load white dryer. Yeah, we do work on them. What seems to be the problem? No, not work on them. No, do you have to fail? Oh, no, no, no. We don't fail. We're just a repairing company. Okay, thank you. Thank you. You're welcome.

This call is being recorded. Good morning, I'm wondering if you could service stand-alone KitchenAid mixers. Okay, what seems to be the problem? It just needs to be serviced. I've had it for a long time. It needs to be oiled and serviced. Otherwise, is everything okay? Is it working fine? KitchenAid mixers need to be serviced every so many years. Do you guys do that? Yes, we do. Just want to make sure everything is fine before we can schedule for the technicians and we know what to bring. I see. Got it. Well, I mean, I think it's leaking oil. It's leaking? The grease. It's leaking the grease. Yeah. I understand. Can I get your address, please? 1-830-CAR-C-A-R-R-Street. And that is in Lakewood, 80214, correct? Yes. We could schedule for someone to come, hopefully today or tomorrow. Would that work for you? How much does it cost? Right. So just coming out is $59. But if you would like the service, that would be like additional for the oil itself. And also that will be something else for the maintenance. But I could try and check with the technician to see if we can give you like an online consultation, like just to tell you the approximate amount that it's going to cost for everything. That would be great. Thank you. Yeah. But can I get your – rather, can I get the model for that mixer? Do you have it? No, I don't. It's just a standalone mixer. Yeah. I don't know. I thought they were all basically the same. It's a standard one. I see. Okay. All right. Let me see if I can get the price. If not, then I'll still, you know, yeah. Okay. Do you just want to call me back? Yeah, I will call you back in a few minutes. Bye. Bye. Bye.

This call is being recorded. Hello. This is Mark with 65. How may I help you? Hi, Mark. My name is Brian. I'm calling to see if you have technicians who can work on a freezer, excuse me, a refrigerator made by Viking, and a washing machine, sorry, a dryer, which I think is made by GE. Okay, so that's GE and Viking, correct? The dryer and refrigerator? I'm not 100% on the dryer brand, but for sure the freezer, the fridge is Viking. Okay, I understand. Maybe a Samsung. I might have a Samsung dryer. I'm sorry, I forget. It's okay. And what are your names, sir? Your first name and last? Brian, and last name is Holbern. H-O-L-B-U-R-N. Okay. You said H-O-L-B-E, and then what follows? H-O-L-B-U-R-N. B-U-R-N. All right. Thank you. And when would you like me to send out someone, Brian? Well, how much do you guys charge for the visit? For the visit, it's $59. Okay. Sometime next week would be great. The problem with the refrigerator is that the ice maker isn't working, and the dryer is making a grinding sound, and I do think that's a Samsung. Okay. And for the dryer, is it packed together with the washer, or are they like stand-alone? It is, yeah. It's a stackable. Okay. And when the technician comes, would you be willing to help the technician move the dryer if need be? Yeah, yeah, absolutely. I'll definitely. All right. Okay. And next week, we can do, for example, like Monday or Tuesday. Do you have a day in mind that is the best for you? Why don't we go for Tuesday? Tuesday. Tuesday works. What time on Tuesday? What about between, like, can we do like 9 or 10 o'clock in the morning? 9 or 10 works. Just a moment. Yeah, let's do between 9 and 10. That's okay. Okay. Okay. Just a sec. And would you be so kind to provide me with your address? What's your address, sir? Yep. It's 2680 Blake Street, Unit 3. Blake, B-L-A-K-E. Blake Street, Unit 3. Okay. And what's the zip code? 80205. Okay. So just to confirm, that's 2680, and that's Blake Street, and that's 10-4-80205? Correct. Okay. Just a moment. And could you also please provide me with your email address? Yes. It's B-H-O-L-B-Y at gmail.com. Okay. Perfect. And B as in boy, H-O-L-B-Y. Okay. I got that. And I also have the information here. So, yeah. I have your phone number. Is this the one that you're calling on, the 970-768-4431? No. No, it's 303. 303. 668. 668. 3939. 3939. All right. I got it. Okay. So I have everything, and we'll be there on Tuesday between 9 and 10. Perfect. Thank you very much for your help. Okay? Okay. Thank you. All right. Bye. Bye.

This call is being recorded. Thanks for calling Fixify. How can I help you? Agent. One moment while I transfer you to someone from our team who can assist you further. I can't transfer the call at the moment, but I'll take notes and send it to our team. What's your full name? Kristen Piggott. Thanks, Kristen. What are you calling about today? Mini fridge repair. One moment while I look that up. Yes, we can help with that under our refrigerator diagnostic and repair service, which is a $59 service call, and that diagnostic fee is waived if you hire us for the repair. What zip code are you located in? 80211. One moment while I check availability. Thanks, Kristen. To check times, I'll need the full service address, including street, city, and zip code. What's the address where the mini fridge is located? 4245 Navajo Street, Denver, Colorado, 80211. I'm going to validate that address now. Fixes underscore TO underscore transcription underscore errors. Converted spoken numbers to digits and formatted street and corrected. 4245 Navajo Street, Denver, Colorado, 80211. Thanks, Kristen. I have 4245 Navajo Street, Denver, Colorado, 80211. One moment while I check availability. Sorry, are you still there? Yes. Thanks, Kristen. I've got the address as 4245 Navajo Street, Denver, Colorado, 80211. The earliest opening is tomorrow, Friday, August 21st at 12 in the afternoon, with a two-hour arrival window. Would you like to book that time? What time? It's tomorrow, Friday, August 21st at 12 in the afternoon, with a two-hour arrival window. Would you like me to book that appointment? Yes. Kristen, you're booked for tomorrow, Friday, August 21st at 12 in the afternoon for refrigerator diagnostic and repair at 4245 Navajo Street, Denver, Colorado, 80211, with a two-hour arrival window. Is there anything else I can help with? No.

This call is being recorded. Hello, this is San Francisco Air. Yeah, I need somebody to come to check my refrigerator. Okay, what seems to be the problem? It's not working. Okay, yes. One second. I can schedule for today or tomorrow. Okay. When do you want the technician to come? If it's today, then it's going to have to be between four and six p.m. Okay. That works for you? Yeah. Awesome, okay. So I'm just going to need you to give me your address. 9762 Sayhill Drive. Sorry? Sayhill, D-A-Y-H-I-L-L Drive. And your zip code? 80124. Awesome, alright. Yeah, so I'm just going to need you to tell me your full names. Your first and your last name, please. Victor Chen. Mm-hmm. Okay, Victor. 303-905-2869. Mm-hmm. Victor, is this for your house or for a business? House. Okay. So do you know the brand of your refrigerator? Yeah, LG. LG. Okay. Can you see the model? Yeah. Like the model? Yeah. Okay, could you read it out for me? Okay. I have the LFX. S-S-S-M-3-0-7-9-6-D. Mm-hmm. Is that all? That's repurchased in 2018. Mm-hmm. Okay. Thank you so much, Victor. So it's going to be $59 for the technician to come out for the diagnosis. Okay. Yeah, and then, yeah, if there is a problem, yeah, if the repair can be done immediately, then we won't give you the invoice for the diagnosis. You will just pay for the entire repair. But if we, yeah, if we can't do the repair, then you'll pay for the diagnosis, and then we give you the quote for the repair. Okay? Okay. Thank you. All right. Thank you. We'll see you later today. Bye. Thank you. Bye.

This call is being recorded. Hello, this is 65 Ponce Repair. Good morning. Good morning. What do you charge for service charge to come out and look at the dryer? Um, can I please confirm, is it like, is the dryer just standing alone or is it stuck to the washer? No, it's just standing alone. Yeah, so we charge $59 for the diagnosis. How much? $59. Okay. Yeah, and the diagnostic charge goes towards the repair. Okay, $59. Okay, let me, I've got a couple other places and I'll probably call you back. Sure, can I get your name? Do you get Broomfield area? Yeah, we do. Okay, alright, thank you. Sure, thank you.

This call is being recorded. Hello, this is 65 Launch Repair. Good afternoon. Hi, I'd like to have a maintenance on my dryer, just to clean the lint out of it. Could you tell me how much that would cost? Okay, so everything is fine. You just need it cleaned and just checked out, correct? Yeah, I mean it works well. I just want to make sure there's no lint on the bottom. You know how the bottom gets lint? Because the guy that I used to have do it died. Oh, I'm sorry about that. Sorry for your loss. I know. Yeah. Okay, so I'm just going to quickly check with our technical department and then I'll get back to you with how much it's going to be. In the meantime, do you know the model and the brand? What honey? The brand. Like, what's the brand and the model? No, nothing's wrong with the motor. All right. Okay, no problem. I'll get it. No, nothing's wrong with the dryer. I just want to have a little maintenance, like cleaning it out of the lint. All right. Okay. Let me quickly ask and get back to you with the price. Okay, thank you. You're welcome. Bye-bye. Bye-bye.

This call is being recorded. Hello? Hello. Do you have a flash repair? Yeah, we have a Samsung upright refrigerator, and it seems to be having issues. Keep it cooling. We wanted to see if we could get someone out, but just find out your pricing first. Yeah, so is this the only problem? Like the cooling part? Essentially, it just seems like the refrigerator just kind of makes a noise. It is cooling, but it's not cooling enough, you know? Okay, understood. Do you have the brand and the model? Have the what? The model and the brand. Yeah, do you want to take a picture of that? The model? We've got numbers. Let's see. RT18M6215SR. Hello? Yeah. Yes, sir. Is that all? Yeah, the model is RT18M6215SR. And the brand? The what? I'm sorry? The brand. Is it LG? Samsung. Samsung. Okay. Yes, sir. So we can send a technician for you the earliest possible tomorrow. Does that work for you? Tomorrow? Yes, sir. Yeah, I guess so. What time? Okay, one second. Okay, one second. So tomorrow we can either send between 12 and 2 p.m. 12 and 2? Or between 2 and 4. Yeah, between 12 and 2 or between 2 and 4. Which one works better for you? 12 and 2 is fine. Between 12 and 2. Yeah, so we charge 59 for the diagnosis. And the diagnostic charge goes towards the repair. Okay. Is that okay for you? That's fine. So if the technician can do the job immediately, then we'll just give you a quote and we'll give you one invoice for the total repair cost. In any case, if you need to order the parts, then you'll just pay for the diagnosis and then you'll pay for the rest of the repair after the repair is done. But of course we'll deduct the 59 for the diagnosis. Right, that sounds fine. Okay. So can I please get your name? Yeah, it's Brett, B-R-E-T-T. Last name Howard, H-O-W-A-R-D. Did you say Brett or Brett? Brett. Two Ts. B-R-E-T-T. Okay, Brett. Thank you. I'm just going to need your full address. Okay. I didn't get your name. What was your name? Sorry, my name is Jackie and the name of our company is Fixify Appliance Repair. Okay. Yeah, it's 11733 West 17th Avenue, Lakewood, Colorado, 80215. Okay. And Brett, can you please give me your email address? Yeah, email S-I-C-L-I-S-T-A-0-1 at gmail. And is this a good number to contact you at? Yeah, 303-601-3015. That's right. Perfect. Okay. So in a few minutes, I'm going to send you a notification confirming the schedule. It will also have the name of the technician. Can you confirm the email? Yeah. Can you confirm my email just so we know it's got the same one? Okay. One second. Okay. Yeah. So the email you sent was S as in Sam. Yeah. Yeah. S as in Indigo. C as in Charlie. Yeah. L as in Lima. I as in Indigo. S as in Sam. T as in Tom. E as in Alpha. 0-1 at gmail. Okay. Is that what you have? Yeah. I'll send you a notification. If there's anything incorrect, please be sure to let me know. Okay. All right. So we'll see you tomorrow. I'll send a notification for you in like five to ten minutes. Okay. Thank you so much. Bye-bye. Bye-bye.

This call is being recorded. 65 Blanche is there. Good morning. Good morning. This is Janelle with Sunset Rentals. And I have a tenant that the dishwasher has standing water. Okay. I called my plumber and he said he wouldn't know what to do, so. Here I go. Okay. Right. Do you have the model and the brand for the dishwasher? Yes, I can find that. Okay. All right. It looks like it would be an LG. Yes. LG, L, D, F, N, 3, 4, 3, 2, T. 3, 4, 2, 3, T. Okay. And just to confirm, is it by any chance stocked with a dryer or it's just alone like the washer? No, it's a dishwasher. It's a dishwasher. Ah, it's a dishwasher. Okay. All right. Yeah, so we can send the technician the earliest is tomorrow. Does that work for you? I know the tenants, I don't know if they'll be home tomorrow. Let me try. Let me get her on the other line real quick. Hi, Lila. It's Janelle. How are you? I'm good. How are you doing? We have Fixify on the other line that would come out, but they can't get there until tomorrow. Are you guys available tomorrow? We're not. What time tomorrow? Do you know what time tomorrow, ma'am? We can come between 10 and 11 or any time afternoon. Whatever time is most convenient for you. Okay. Between 10 and 11 or whatever works. Could you come around 5.30 p.m.? 5.30 is booked, so any time between, let's say any time between 9 and 5, like if we can come between 3 and 5, that would work. But after 5, unfortunately, we're already booked. Okay. Could you come at 5 then? Between 3 and 5, that would work. So do you mean ending at 5 or 5 is the latest time? Yeah, she could be there right about 5, but I don't think she can be there at 3. Yeah, 5 would work. Unfortunately, at 5, we do have, let me see, let me see, four different technicians. Okay. All right. Between 4 and 6. Between 4 and 6? Lila, would that work? Yeah, preferably like after 5. Yeah. So we're really hoping for right at that 5 o'clock or after mark, if possible. I'll be sure to tell the technician to delay a little bit so he could come at least close to 5 or at 5. That would be perfect. Okay, so I'm going to go ahead and close the call now. That would be perfect. Okay, so I'm just going to need the address. Okay, thank you so much. You're welcome. Thanks. Okay, it's 4031 South Teller Street. And that's in Lakewood? Lakewood, yes. 80235, correct? That's correct, yep. Okay, and should we call you when the technician is about to go there or should we? Yeah, please. Okay. And can we please get your email? My email is jsears, so J-S-E-A-R-S, at CreeksideCommunities.com. Okay, thank you so much. You're welcome. CreeksideCommunities.com. Just to get it right, for Creekside, is it C-R-I-C-K and then C-R-E-E-K? Okay, thank you. S-I-D-E. And then C-O-M-M-U-N-I-E-I-E-S. Perfect. And is this a good number to contact you at? Yes. That is 303-472-7889. Yes. Yep. Okay. Perfect. All right then, I'll just need your full name and then we'll schedule for tomorrow. Okay, so my name is Janelle, J-A-N-E-L-L-E, Sears. All right, Janelle, I will send you a notification just in a few minutes to confirm the schedule and the time. It will also have the name of the patient that will be coming. Okay. All right, thank you so much. We'll see you tomorrow. Sorry, I did mention it's going to be 59 for the diagnosis and then the diagnostic charge will go to the repair. Okay, sounds good to me. When they're there, I can just give them a credit card over the phone. Is that okay? Yeah, that's all right. Okay, perfect. Awesome. Okay then, we'll see you tomorrow. Bye-bye. Bye.

This call is being recorded. Hello, this is Mark with Fixify. How may I help you? Do you serve the Nederland, Colorado area? Let me just quickly check for you. What does it put, sir? The Nederland, Colorado area. Yes, we do. What would you like us to help you with? I need to have warranty work done on a GE electric range. And when you say warranty, what do you mean? We came there before? No, you have not. I've been dealing with GE customer service. They say they cannot find a repair person. But if I can, they will reimburse the cost of the repair. It's brand new, and it sure seems like it's a simple fix. It's the glass stove top of the electric range is not solidly connected to the base. You said glass stove? Okay. And is this for residential or commercial? Residential. Okay. And what's your name, sir? My name is Rod Randall. Okay. And are you okay if I send out someone tomorrow, or do you want it to be done today? No. The earliest that I could have someone come out would be Tuesday, the 25th of this month. Okay. Tuesday, the 25th, that works. Do you have time preference, like morning, afternoon, or evening? Morning would be good. Would you say between 9 and 11 is good for you? That would work. Okay. And one other thing, do you happen to have a model or serial number? It should be on the box or somewhere. I do have it. Give me just a second here to get it. Just a second. Sure. Sure. Hello? Yeah, I can hear you, sir. Okay. Okay. Where are you located? We're in Denver, sir. We're in Denver. Okay. Okay. And when you do the service, are you able to bill GE directly? Just a moment. Okay. Let me confirm and then I get back to you because I'm not sure on that. Is that okay? Okay. Yes.

Hello, this is Mark with Pixify, how may I help you? Hi, Mark. My name is Cheryl. I'm calling because I have a LG washer that is making extremely loud noises during the spin cycle, and so I feel like – and the drum is kind of loose inside the washer, so I feel like maybe we have a drum bearing issue or a worn rotor spline, something like that. All right, just a second. And you said – what brand do you need? LG. All right, got it. And Cheryl, what's your last name? Fuer, that's F as in Frank, U as in umbrella, R-R-E-R, and I don't know if you can hear it in the background, but that's my washer, extremely loud, so I'm going to go to another room here. Yeah. Okay, sorry. All right. Okay. Okay, and could you say your number one more time, is it 720-435-8720? Yes. Okay, and Cheryl, what's your email address? My email is C as in Charles, L as in Lincoln, A as in Apple, F2S as in Frank, E-R-T-Y 71 at gmail.com. Okay. Okay, one sec, and your address, please? 4-6-3-5 – I'm sorry, 4-6-5-3, I'm so sorry, 4-6-5-3, South Lowell, that's L-O-W-E-L-L, Boulevard, and I'm in apartment C as in Charles. All right. And that's Denver, 80236. Got it. Okay. Okay, and just to confirm, this is for a residential? Yes. Okay. The washer, is it like staffed with a dryer or is it just like standalone? It's standalone. All right. And would you happen to have like a serial number or a model number, anything, please? Let's see. Hold on. I think it stopped making noise. Let me go look here. Okay. Let me get – okay, I have this – I think it's a model number. It's W-M-2-2-7-7-H-B. Perfect. Thank you so much. That works. Awesome. Thank you. Okay. And I can send out someone. When would you like someone to come over? Today, if possible. Just a moment. Let me check for you. So the technician will come. The price for coming and doing the diagnostic will come and check and everything. It's going to be $59, but the $59 that you pay always goes towards the estimate, so you don't lose it. Okay. Yeah. Let's see. Just a moment. Show you. Okay. Would you take the day, say, between 2 and 4? That's perfect. Okay. I'll put you in right now. Okay. Perfect. You received a text message with a confirmation, but we're all good. The technician coming is Sam, and we'll see you between 2 and 4. Did you say Tom as in T-O-M? No, no, no. Sam. His name is Sam. Sam. Oh, okay. S-A-M. Sam. S-A-M. Okay. Awesome. Thank you so much. You're most welcome, Cheryl. See you soon. Bye. Have a good day.

This call is being recorded. Hello, this is 65 Plants Repair. Hello. Yes, this is 65 Plants Repair. How can I help you today? Hi, our fridge stopped working this morning, so I just wanted to check. I mean, if someone can come in today or tomorrow to take a look. Could you please confirm, is this for a private property or for a business? It's a home, house. Yes, sir. So we can have someone else tomorrow. Do you have the model and the brand? It's difficult to hear you. Do you have the model? Can you tell me the model and the brand, please? It's Samsung. I'm not sure about the model. Just a moment. I'm not sure about the model. I mean, it's a very old fridge. I mean, I don't know. That's not a problem, sir. You can always call us later. Is that okay? Yeah, yeah, that's fine. Okay, I'm just going to need your name, your first and last name, sir. Yeah, my name is John, J-O-H-N. And your last name? Last name is Montero. It's M as in Mother, O as in Oscar, N as in Nancy, T as in Tango, E as in Echo, I as in India, R as in Rambo, O as in Oscar. Okay. All right, John, can I get your email? It's John, as in Victor, dot Montero, my last name, at the rate, Outlook.com. Let me get this straight. So you said it's John, V... Dot V, yeah. Okay, John dot V as Montero. Yeah, John dot V dot Montero. Okay, I understand. Thank you so much, John. John, can I get your address, please? It's one one eight five five. South Rock. Willow Way. And your zip code? It's eight zero one three four. Okay. All right. So we charge fifty nine for the diagnosis. And the diagnostic charge goes towards the repair. Does that work for you? Sorry, what were the charges? Can you please repeat? We charge fifty nine for diagnosis. And then once the diagnostic fee is paid, we deduct the fifty nine dollars from the total cost of repair. Okay, got it. Got it. Understood. Yes, sir. So if the technician completes the diagnosis, you pay the fifty nine. And then we give the quote, but the fifty nine will be deducted from the total quote. Okay, sounds good. All right. So we're scheduled for tomorrow, most likely between twelve and two p.m. Does that work for you? Yeah, that works. Sorry. What's the time? Twelve and two p.m.? Twelve to two p.m. or maybe. Yeah. If if I find something area, then I'll schedule for something area and I'll just give you a notification to confirm with you. Okay. All right. Sounds good. All right. So we'll see you tomorrow, John. Have a great day. Will I get a confirmation? Yeah, definitely. I'll send you a confirmation in a few minutes, like 10 to 15 minutes. Okay, sounds good. All right. All right. Thank you. Have a great day. Bye bye.

This call is being recorded. Hello. This is 65 Lunch Repair. Yeah. Hi. Our walk-in looks like it needs a suction temperature sensor replaced. It went down yesterday. The soonest I'm able to find anyone who can replace it is Monday. I was wondering if that's something you guys carried on hand, and if you'd be able to help us out before Monday by chance. Well, yeah. We can send a technician for you on Monday. However, I'll need your... Do you have anything before Monday, like today, where they could replace that sensor? I know that's the issue. I don't need a diagnostics or anything. I just need the sensor replaced. So I was just curious if you guys had it on hand, or would be able to get someone out here today to replace it. I already have it scheduled for Monday with someone. I was just going to see if it was by chance, anyone available before Monday. Unfortunately, today, there's nothing, like we don't have any free technicians today. Okay. Okay. That's all I was curious about. All right. Thank you so much. Thank you. Bye. Bye-bye.

This call is being recorded. This call is being recorded. So it is not turning on, or it's turning on, but it's not cooling. So it's turning on but not cooling, correct? Mm-hmm. Okay, yeah. Do you have the model? Uh, yes. Give me one second. It's LFXS24623S-00. Mm-hmm. Okay. Thank you very much. So we can send you a technician, most likely between tomorrow and Monday. Does that work for you? Yeah, I was trying to see if anyone is available today. There's no one available today? Unfortunately, today no one is available, but tomorrow we can send someone for morning. Okay. What time tomorrow morning? We can send someone between 10 and 11. Sorry, between 10 a.m. and 12 p.m., yeah. Is that okay? Okay. Yes. And what is your service charge? We charge $59 for the diagnostic, and then the diagnostic charge goes towards the repair. That must be charged to us? Sorry? I didn't understand the last part you said. You said $59 and then what? Yeah, so the $59 for the diagnostic goes towards the repair. We deduct it from the total cost of repair. Is that okay? Yes. Can I please get your name? Carrie, C-A-R-R-I-E. And your last name? Vich, V as in Victor, E-A-T-C-H. Okay. Thank you. And, Carrie, can I please get your email address? It's freedomlifestyleproperties1 at gmail.com. Awesome. All right. And just to get this straight, this is for a residential property, correct? Yes. Awesome. All right, Carrie. Is this a good number to contact you at? Yes. All right. And can I please get your full address? The address of the property is 3623 Julian Street. And the zip code? 80211. Okay. Thank you very much. We'll set you up for tomorrow morning. I will send you an notification in a few minutes just to confirm the schedule. Okay. Okay. That sounds great. Thank you so much. Awesome. Thank you. Have a great day. Bye-bye. You too. Bye-bye.

This call is being recorded. Hello, this is 65 Blanche repair. Good afternoon. Yes, this is Bonnie Sillman calling, and I had somebody out already to diagnose my refrigerator freezer not working, and it has to do with the Freon not doing well, and I have pictures. And so I kind of need somebody else soon to fix it. Do you guys do that? So you already have the diagnosis, and you just want the work to be done, correct? Correct, yes. Could you please send me the diagnosis and also the model so we can see the type of Freon that needs to be brought? Is that okay? Okay, I have the pictures. Can I send those? Yeah, sure, you can. And then you want the model? Okay. I'm just going to text you, then you can send me the pictures and also the model. Oh, okay. Yep, I have the model picture, so that would be good. Okay. I might have to do it in about three pictures because they're not all in one. I'll do my best. Okay, no problem. Anything that works. Yeah, that'd be great. So you're sending me what? I'm just going to text you. I'll text you. Oh, okay. You send me the number that I'll text you at. Okay, that sounds great. I really appreciate it. Awesome. Then do I call you back? It's Bonnie, B-O-N-N-I-E. Okay, Bonnie, I'll just send you a text, then you can send me the pictures there. And then in like 10 to 15 minutes, I'll be able to get back to you on how much it can be and what time the technician can come. That sounds perfect. I appreciate it. Awesome. All right. Talk to you soon. Thank you. Bye.

This call is being recorded. Hello? Hi, I'm calling because I think my freezer has stopped working in my fridge. Oh, okay. Alright, my name is Mark and I'll help you with that. Is it possible that I can set up someone tomorrow? Because today we are fully booked, unfortunately. Tomorrow would be great. Do you have time preference for tomorrow? Time, yes, tomorrow. Yep. Okay, can you do like, say, between 11 and 1? 11 and 1? Or maybe 9 and 11. 9 and 11 would be better, yes. Okay, just a moment. And, let's see, just a sec. And could you please tell me what brand is it? LG. Do you have like a serial number or anything? Where would I find it? Is it like printed? Oh, yeah, here we go. Yeah, serial number or model number, which one do you want? Let's do both. Okay, model is L as in Larry, F as in Fox, X as in X-Ray, S as in Sam, 29766S as in Sam. Okay, I understand. And is it, it's just like, it's a stand-alone, correct? Yeah, stand-alone with the freezer on the bottom, like the pull-out freezer on the bottom of the unit. Okay, understood. So I'm going to send out a technician, he's going to come and do diagnostics. The price for that is $59, but it will go to the estimate for fixing the freezer itself. Okay, great. Yeah, and would you be so kind to provide me with your address? Yeah, it's 7799 West 47th Avenue in Wheat Ridge, 80033. Okay, got it. Okay, so 9 to 11 tomorrow. Yes, tomorrow, and what's your name? Amanda Birch, B-U-R-C-H. All right, Amanda, thank you so much. We'll see you tomorrow. Okay, thank you. Bye. All right, bye-bye.

This call is being recorded. Hello, this is 65123, good afternoon. Yeah, do you buy used appliances? Yes, yes, we do use appliances. What appliances do you have? Well, I have a... I have a Warsham that I bought about... about four years ago. Samson. Front face. Newer model. Warsham. My grandson got in there and I don't know what happened. Now it won't spin out all the water. I think it needs some beer. I can hear it like grinding and stuff. I think it's a bearing, but I'm not really sure. I don't know. And I have another dryer you guys can have. I've got a stand-up freezer. I've got a chest freezer. I have... Oh, God. Dang. I'm trying to think what else. A stove. A stove. That's about it. We'll move to this place. You have about four different equipment that's giving you problems, correct? One, two, three, four. Yes, ma'am. Is this for a residential property or for a commercial? Excuse me? Is this for commercial or residential? Residential. Okay. So, I'm just going to need your zip code first. 80221. 80221. Yeah, we do have technicians that can come there and we can service all your equipment. We do work on everything that you mentioned. However... I'm not going to work that. I'm not going to work that. We're going to buy another one. I'm trying to get rid of it. Time to sell them. Ah, okay. Understood. Okay. We don't buy equipment, unfortunately. Okay. Thank you for the call. Thank you.

This call is being recorded. Hello, this is 65 Blanchard. Good morning. Good morning. How are you? Good. Thank you, Sean. How are you? Good. This is Sean O'Neill at 517 Detroit Street. Yes, sir. And your guy came out, it's been a month ago now. We had an appointment set up a couple weeks ago, show up, and then he was on his way over and then didn't have the part or something. And so I'm trying to – two things. One, does he have any time this afternoon? My wife is going to be down there at like 3.30 or 4 o'clock. Or more likely, I'd like to set him up the week of August 24th. Okay. Let me check with him if he can come today and then see what time I can schedule that for. If he can't come, the only time she's going to be there, she's not going to get there until 3.30 or 4 o'clock. So let's just say it's 4 o'clock. Okay. And if he can't do it then, I'm going to be down there the week of August 24th. So like the 24th, the 25th, you know, almost not any time of the day. But I'd like to – on the 24th, if we could schedule it for the morning, for the afternoon, late. You know, I just want to get it on the schedule. More importantly, does he have the part and does he want to do the work? Okay. Sorry. No problem. Let me quickly check that with him just to see if he can come today after 3 p.m. All right? 3.30. No, no. 3.30. Oh, after 3.30. Okay. No problem. Let me check with him. I'll give you a call back within 10 to 15 minutes. Okay. Thank you. All right. Thank you so much.

This call is being recorded. Hello, this is 65 Plants Repair. Good afternoon. Good afternoon. How are you? Good, thank you. How are you? Not too bad. I have a quick question. So, my dryer, it clicks when I turn the power on, but then it doesn't spin, and I feel like the belt is broken. Yes, sir. We can help you with that. Do you have the model? It's a Samsung dryer front loader. I mean, not the top, the front loader. Like, are there numbers anywhere? I'm not home currently. I'm on my way home, but I'm just seeing how much you charge to fix a Samsung dryer with a belt, or what's your charge out? Yeah, so we charge $59 for the diagnostic, and then the $59 goes towards repair. Okay, and when can you come out? We can come out tomorrow. Tomorrow, what time? We can set you up for 10 to 12, or 12 to 2 p.m. Oh, that's not going to work. How about Friday? Friday also works. You can give me your time. Tomorrow as well, if you have a specific time, we can see if we have availability for the time that you want. What time would you like tomorrow? I was hoping after 3 o'clock. That's not a problem. We can set you up for 3 to 5. Is that okay? Yeah, or I was hoping if we can come out tonight, if it's possible. Unfortunately, today is fully booked. However, tomorrow we can come for you, whatever time you choose. Yeah, between 3 to 5 tomorrow. But let me confirm with you here. I just want to make sure someone's home. So if you don't mind, can I call you back in an hour? Sure, no problem. Can I get your name? Yeah, my name is David. Okay. All right, David. I'll be waiting for you. Thank you so much.

This call is being recorded. Hello. Hello. Hello. Hi. Hi. This is 65 Plants Repair. How can I help you today? I'm looking to see if you have a technician who can come out today for a weakening repair. Yes, yes. What exactly is the problem? Is there anything else with water or gas that is leaking? Yes, the refrigerator-there was a pool of water under the refrigerator. I don't know what the problem is. Okay, no problem. Do you know the model? It's a whirlpool. Okay. What about the-no, like that's the branch, but do you know the model? Like, is there a number there? Like somewhere a tickle? You know what? I think my husband found someone. Thank you. Okay. Thank you. Okay.

This call is being recorded. Hi, this is 65 from France Repair, good morning. Good morning, how are you? Good, thank you, how are you? I'm good. Hey, I need a fridge repair. What seems to be the problem? The ice maker doesn't make enough batch of ice. See, like a full batch, maybe like 20 pieces. They only make like 5 pieces. Okay. Alright, one second. Yeah, is that the only problem? Is everything else working just alright? Everything else is good. Okay, do you know the model and brand? Camor Elite. Sorry? Camor. Yeah, Camor Elite. Yeah. So, let me see. Today's schedule seems to be full. I can arrange for a technician to come tomorrow. Does that work for you? Hopefully today. Tomorrow I might, I won't be available in the afternoon. Yeah. Can you do it today, anytime? I am open anytime today. I could squeeze in your technician schedule if they are available. Okay, just confirming this for like a business or a private property? Oh, it's a residence. Okay. Alright, let me see. Give me your address, then I can see which technician can be squeezed in. Sure, 14120 East Tempo Drive. 14120 East Tempo Drive. T-E-M-P-L-E. And it's an Aurora 80015. Where are you guys located? We are in Denver, but we do send our technicians out, so. Okay. Yeah, we have our technicians that can come over there. I think if it's today, probably it's going to be later in the evening, maybe between 3 and 5, or between 5 and 7. I'll have to see. Is that okay? Yeah, 3 and 5 would be great. Okay. Can you confirm? Yeah. 3 and 5? Yeah, I will give you a call as soon as we finish talking, but I'm just going to have to talk to the technicians to see which of them would get there as soon as possible. Okay. Can I please get your phone number? Your money? Katherine, K-A-T-H-R-Y-N. And your name, please? Jackie. Jackie, okay. K-E-N-N-E-D-Y. Right. And is this a good number to contact you at? Yeah, that's a good number, a very good number. You can text me, too. Okay. Can I please get your email address? Oh, email address. It's Katherine, K-A-T-H-R-Y-N, 1-990 at iCloud.com. Are you going to send me a quote? Right. So we'll have to send the technician to come and do diagnosis, and then the diagnostic charge will be $120, but it goes towards the repair. $120? Yeah. What is for the total service? The total service, depending on the problem, ranges between $250 to $300, and the diagnostic charge is inclusive. So from $200 to $300, and then $100 to $300, and then including $120? What is the $120? That is the service quote and diagnostic fee for the technician to come out and check to see what the problem is. But that diagnostic charge goes towards the repair. Okay. Well, your service charge is a little bit higher than most of the people. They charge $69. You're almost like 40% or more. Well, we can send him for $99 if that's fine with you. If what? For $99. We can do $99 for the diagnostic, and then it will also go towards the repair. If we do the service, right? Yeah. Do you have a warranty on that? Yeah. It all comes with 90 days warranty. 90 days? After the repair. Well, can you make it $69 for this afternoon from 3 to 5? All right. Just because it's you and I love your name. Can you hold on just a second? Sure. Okay. Okay. Okay. Okay. Okay. Hello. Hello. Yeah, I'm here. Yeah. Yeah. So I gave you the price for an ice machine, not for an ice maker. Right. Yeah. So this is like, it's a refrigerator. I'm so sorry about that. Yeah. I mean, the refrigerator diagnostic is a 59. So I make ice machines. That is 120. So this is an ice maker. So it's going to be just the standard $59 for the diagnosis. Which will also go towards the retail. Well, what is it? You said in 99 before it's 120 and then what? Yeah. An ice machine. An ice machine costs 120. And I was going to give it to you for 99. But then I. I checked. And this is an ice maker that you told me. So it's like an ice maker on a refrigerator. Yeah. Correct me. What's 59. $59. That is the diagnostic charge. The service go with

This call is being recorded. Hello? Hello? Hello? Hello? Hi, my name is Manuel. I was wondering, we have two refrigerators and I was wondering if you guys could, to see whenever you guys have availability. Yeah, Manuel, we can schedule for a technician to come either Friday or Saturday. Does that work for you? Yeah, Friday works best because I'll be home all day and Saturday I won't. But yeah, Friday I'll be available. Awesome. Can you please briefly describe what seems to be the problem with the refrigerators? Do they both have the same problem? No. So one of them does not cool at all. It was working and then it just stopped working. It doesn't cool anymore. And then the other refrigerator, it works. It just makes a lot of, like, it makes this really loud noise throughout the night and it's just really loud. So I was just wondering, you know, if you guys could take a look at that. But yeah, I mean, that refrigerator works fine. The other one just stopped working completely. Like, it doesn't cool the fridge or the freezer. None of it stays cold. Okay. Are they both the same make? Like, are they both the, do they both have the same brand? No, they don't. They're both different. I don't have the brand right now. I'm not at home. But I could give you, I could, could I call you guys back when I'm home to tell you guys the brand? Or, you know, will the... Well, when you're home, you can either send me a text to just confirm the brand, or you can send the brand to the message that I'll send you for the type that will have the technician in it. So you can just send the brand there so that when the technician comes, he should at least probably have all the parts that may be an issue. Yeah. Okay. Okay, sir. Can I please get your name? Yeah. Manuel, M-A-N-U-E-L. Yes, Manuel. And your last name? O-R-R-A-N-T-I-A. All right. You said you would tell me the brand letter. Just to confirm, Manuel, is this for a residential property or for a business? Yes. No, residential. Okay. Same address? Yes. Okay. I'm just going to need you to tell me the address. It is 3475 West Exposition, E-X-P-O-S-I-T-I-O-N Avenue. It's going to be 80219. Okay. All right. Yeah, so it's going to be $59 for each, like for the diagnosis. Yep. Each one will cost $59 for the diagnosis, and then the diagnostic charge goes towards the repair. Okay. Awesome. So, as I mentioned, I could schedule for Friday or Saturday. You said Friday was better, correct? Yes, Friday. Let me see the time. What time works better for you, during the day or later in the evening? I would say during the day. Okay. So, would it be okay if I schedule you for 1 to 3, like Friday, any time between 1 and 3 p.m.? Yes. That's perfect. Awesome. Okay, Manuel. So, the technician will text you before he comes. That is on Friday. Okay. And today as well, I will send a notification just to confirm that you've been scheduled. And the notification that you will receive, later on you can reply with the model once you have the time. Okay. Awesome. Thank you so much. Thank you so much. Have a great day. We'll see you on Friday. You too. Thank you. Okay. Bye. Bye. Bye.

This call is being recorded. Hello, this is 60 for Avalanche Repair. Good afternoon. Hi, I just want to see if you have any availability for a washing machine. Yeah, you need a service on your washing machine? Yep. Okay, sir. We do repair washing machines. I just need to know the brand and the model. It's Whirlpool Duax. Uh-huh. Okay.

This call is being recorded. Hi. Are you Spanish? No. I don't speak Spanish, but we can text if you are comfortable speaking Spanish. Okay. Let me call you back, okay, because I speak English and I don't know how to speak Spanish. Okay. Let me call you back, okay, because I speak English a little bit, but I need to fix my face, you know, but I don't know if you can go in the home or we need to bring my stuff in your place. I don't know. Yes. You can go to my house. Yes. How much is there to make a payment for checking? How much is the charge? So to check, it's going to be $59. $59? Yes. For checking. For checking. Okay. And you go to my house? You can go to my house to check in? Yes, we can come to your house to check. Good. I need to make an appointment for you or can I make an appointment? Yes, you can make an appointment. I can text you so that you send for me the information. Is that okay? Yes. Okay. Okay. What is your name? Yeah. My name is Gloria Hernandez. Okay. All right, Gloria, let me text you now so that you send for me all the information I need for me to be able to send for you a technician, okay? Okay, yes, because my son, he speaks English very good, but you can text me. If I don't understand or something, my son, he can call you back, but you can text me. This is my, you have my phone number? Yes, I have your phone number. I will text you now. Okay. Yeah, because I have a tool in my house, a media fix tool, okay? Okay. Okay. Okay. I will text you now. Okay. Thank you. Thank you, Gloria. Thank you. Goodbye. Goodbye.

This call is being recorded. Hello. This is 65 Launch Repair. Good morning. Good morning. I do need to ask about the estimate, how much does it cost? I live in the Aurora area. Hello. Can you say that again, please? Yeah, I need an estimate for my washer and see if it can be fixed. Okay. What seems to be the problem with the washer, please? Okay. So, I used it for the rug. It worked before fine, but this time it stopped spinning and dropping water. So, like mid-cycle, it stopped spinning. Okay. For that, we can send a technician for the diagnosis. Sorry. We can send a technician for a diagnosis to see what the problem is exactly, like what is causing that problem. Okay. And how much it will be. Yeah, for that, I would need your location. Can you please tell me the zip code or your full address? Yeah, the full address is 18831 East Gunnison Place, Aurora, Colorado, 80017. I'm going to put you on brief hold, please. Okay. Sure. Give me a moment. I'm sorry. Never mind. They hung up. Okay. All right. And do you know the model? It's Samsung. Let me go downstairs and see. One minute. Where do you see that? I think we're somewhere, maybe in the signs or at the back. Some numbers. Yeah, the model. Yeah, we have a model number. Do you want that? Yes. It's WA45T3200AW slash A4. Okay. Thank you. Just to confirm, is your worker a stand-alone or, like, is it stacked or just side-by-side? Sorry, what was it again? Is it side-by-side? Is it just, like, alone on its own or it's stacked maybe with the dryer or something? No, no. It's by itself. It's the model that you open it from top. Okay. Yeah, so it's going to be 59 for the diagnosis. Okay. And then the diagnostic charge, yeah, the diagnostic charge will go towards the repair. The technician will come. He will see what's going on exactly. And then after he establishes the problem, if it's something we can repair immediately, we'll give you the quote right away. And then once you approve, we'll do the repair. If it's something that can be repaired on the spot, we'll give you a quote. But the 59 diagnostic charge has to be paid, and then we will deduct it from the total cost of repair. Is that okay? Okay. So, like, you do the diagnosis, you take the 59, and if you've got to fix it, you will take, like, you will apply that 59 to the repair amount. Yes. Perfect. Perfect. Perfect. No worries. Okay. What time can you come in today? So, today is fully booked. We can schedule for tomorrow. Is that okay? Okay. Yeah. Yeah. No worries. And what time? Okay. So, one second. Can I get your full name? Sorry, how do you pronounce your last name? Zagma. Zagma. Okay. There's a T at the end, right? T, yeah. That's right. Okay. No, it's the A, L, just one L, and then double A. Okay, all right. Thank you, Anna. Yeah, is this a good number to contact you at? Yeah, 720-325-9535. And can I please get your email address? Yeah, first name, last name, all the lower caps, and then 97 at gmail.com. Awesome. All right, thank you, Anna. So I will send you that in a few minutes. It's probably going to be between 1 and 3 p.m. tomorrow. Is that okay? Between 1 and 3? Mm-hmm, yeah. Perfect, yeah, perfect. No problem. Okay, I'll send you the notification soon just to confirm the time and also the technician that will come. Okay. Okay, and the phone number for the technician as well, is it? Yeah, so when I send you the notification, you'll see everything, the technician that's going to come, where you can text or call him. Perfect, thank you very much, because in case I have to cancel my schedule. Yeah, okay, you can also call this number or text, but also you can text the technician asking you all the information. Okay, thank you very much, ma'am. I appreciate it. You're welcome. Thank you. Thank you. You're welcome. Bye-bye. See you tomorrow.

This call is being recorded. Are you a small appliance repair? Yes, I'm a small appliance repair. What can I help you with? I can barely understand you. It's kind of a mumble. Okay. Can you hear me now? A little bit. Let me tell you what I have. I have a crocker, a crock pot. It's the round one, kind of big. And it has a dent in it. And I just need the dent pulled out so that I can use it. Okay. How much would that cost? Well, I can't tell exactly right now. I would have to check with our technician. But for me to do that, would you be able to send me a picture? Yeah, I can send you a picture. That would quick the process of me getting a quote for you to see how much it would cost. Where are you located? We have our technicians that go out. We send our technicians, but our main offices are in Denver. No, that's more money. I want one where I can bring it in. Right. So we send our technicians out for the repairs and everything. And so you guys charge at least a hundred and some dollars, correct? No. For the visit, we charge $59. And that $59 is credited to the total cost of the service. So you're saying, whatever, what if he can't fix it? Well, that's the thing. That's the point. That's why I would like to see a picture. If he can't fix it, we will tell you before he comes. But when he comes, we will tell you. Okay. If he can't fix it, we will tell you before he comes. But when he comes, it means it's something that is fixable. So he'll be able to fix it. Okay. Well, in order for me to send it to you, you're going to have to just send me something from your shop to my telephone number, and it'll go there, and then I can take a picture of it and send it to you. If you can just send me, I don't care if it's a piece of paper, and then I'll have the name of your company, and then I can go there and go down, because it's in the garage, and take a picture of it and send it to you. All right. Then I will send you a text with our company name, and I'll be waiting for the picture any time you're able to send. Do you have my number? Yes, ma'am. I have it. Okay. All right. My name is Carla. Okay. All right, Carla. I will text you soon, just now. Okay. Thank you. You're welcome. Bye. Bye-bye.

This call is being recorded. Hello, this is 65. How may I help you? Hey, I was calling because I was trying to get an idea about a quote for this dishwasher I have. It's just not turning on for some reason. Okay, I understand. And what's your address? You said the address? Yes. 7267 South Millbrook. And court, Aurora, Colorado, 80016. Elizabeth, call again? 80016. I thank you. I thank you. And what brand is it? Is it LG? Is it Samsung? What brand is it? I think it's G or something. I can send you… Oh no. GE. There we go. And GE. Alright, just a moment. And what's your name? Amber. You can put it under Joel, J-O-E-L. Let's assume we're going to make an account. Alright. I got it. And Amber, what's your email address? J-G-A-R-B-E4 at Gmail. Okay. And when would you like us to send out someone? When are you able to? Okay. Okay. Would you mind if I just take between 2 and 3 or later in the day? I can also do between 2 and 4. That's fine. For what day is this? Tomorrow. Tomorrow? Okay. And then how much is the quote or do you guys do an estimate and then it goes towards the final price if it does get fixed? Yes, that's what we do. So for a GE, it's a complex washer. It is one cleaning but after the estimate then we'll deduct the price from the estimate so you are protected. You won't lose any money. So we can be there tomorrow between 2 and 4 and we'll come out and check out what is happening. If there are parts that need to be repaired, we'll repair them or we'll order the parts if we don't have them. Okay. And as far as what it's doing right now, it's just like the lights just aren't turning on but the outlet works. Okay. We'll diagnose it and make sure that everything is okay. Don't worry, we'll fix it. Okay. Alright. Alright. Alright. Just before you go, you said your address is 767 South Norfolk Way in Aurora and that's 80016? Yes. Alright. See you tomorrow. Thank you so much. Thank you. Alright. Bye bye.

This call is being recorded. Thanks for calling Sixify. How can I help you? Yes, I'm looking for somebody to come out and do a diagnostic on a GE stack washer and dryer for me. I'm willing to pay the $59 to get somebody to tell me what the hell is wrong with this washer. Here's the deal. I just replaced the lid switch on it because that was the code that I got a couple of weeks ago. I replaced that, the washer went to work just fine, everything was good. Within two weeks or three weeks the part has either failed or I have a bigger problem like my control board. I just need to know what's wrong with it. I can do the repairs myself, I just need to know what part has to be replaced. Got it. Before we get this scheduled, can I have your full name? My name is Sean Curtin. S-O-J-W-N-C-U-R-T-I-N. Thanks, Sean. What zip code is the washer and dryer located in? What's the what now? What's the zip code where the washer is located? Oh, 80124. We're in Lone Tree. Okay, thanks, Sean. Just to confirm, is that zip code 80801 or 80124? 80124. All right, Sean, one moment while I check scheduling. The next available appointment is today between 1 and 3 in the afternoon with a two-hour arrival window. Would you like to book that? No, I'm good. I've got to find somebody to be here before 11 o'clock this morning, so have a good day.

This call is being recorded. Hello, this is 65. I'm speaking with Mark. How may I help you? I'm looking for Jerry Roof. For Jerry Roof? Uh-huh. Uh, what's this regarding? I just need to talk to him. Just a moment. Okay. Okay. Just a moment, please. What did you say? I said, uh, just a moment. Okay. Okay. Unfortunately, we do not have any Jerry, so maybe it's the wrong number. I don't know. If you don't know any place that fixes things, it's the Jerry Roof. We fix things, but we do not have a Jerry, unfortunately. What would you like us to fix for you? He already has my appliance. I just haven't gotten it back. Oh, I apologize. Maybe there's a mix-up with the number. Okay. So Fixify doesn't have him. Okay. Yeah. Alrighty. Well, thank you for looking. Alright. Thank you. Thank you, baby. Bye. Bye.

This call is being recorded. Hey, this is 65 Plant Repair. Good evening. Yes, hello. My name is Karen Goodman. And my freezer, my food is thawed out. All right, Karen. Just give me a second. And is this a follow-up call or you would like a diagnostic service? Well, I would like to find out why it's doing that. Awesome. Is this your first time working with us or you've worked with us before? Yes. No, the first time. Okay. All right. Can I please get the brand? Do you have the brand name? It's a Roper. And can you see the model? No. I don't know what that's at. Like there's a sticker somewhere around. Do you see any sticker, any visible sticker? So my question is, what do you charge for a service call? Yeah, so we charge $59 for the service call and diagnosis. And then the charge goes towards repair. Okay. The model, you need the model number? Yes, ma'am. RS22AQXK084. Okay. Awesome. All right. Can I please get your address? Yeah, it's 16542 East 11th Place. So when can someone come out and check it? Tomorrow or Tuesday. Oh, so there's nobody available to do anything today? Unfortunately, today all the technicians are still working somewhere, and they'll probably finish very late. Okay. And we'll be closing in like an hour, yeah. Okay. Well, never mind. Thank you. Well, thank you so much, ma'am. Have a great evening.